About the role
The Receptionist serves as the first point of contact for visitors, clients, and employees, ensuring a professional and welcoming environment. This role manages front desk operations, handles incoming calls, coordinates visitor access, and provides administrative support to maintain smooth office operations in a fast-paced BPO setting.
KEY RESPONSIBILITIES & DUTIES
Front Desk Management
Greet visitors and employees professionally and assist with inquiries.
Maintain visitor logs and ensure compliance with security protocols.
Call Handling & Communication
Answer and route incoming calls promptly and accurately.
Manage general email inquiries and forward to appropriate departments.
Administrative Support
Assist with scheduling meeting rooms and coordinating appointments.
Handle courier services, mail distribution, and office supplies requests.
Security & Compliance
Ensure visitor badges and access protocols are followed.
Support emergency procedures and maintain confidentiality of information.
Customer Service
Provide accurate information about the company and its services.
Address concerns or escalate issues to the appropriate department.
Qualifications:
Education: High school diploma or equivalent; college degree preferred.
Experience: 1–3 years in a receptionist or front desk role, preferably in a BPO or corporate setting.
Technical Skills: Proficiency in MS Office and familiarity with phone systems.
Soft Skills: Excellent communication, interpersonal skills, and professional demeanor.
Ability to multitask and remain calm under pressure.
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