Receptionist - Soho Farmhouse

<p><strong>The Role…&nbsp;</strong></p> <p><span data-contrast="auto"><span class="TextRun SCXW39336925 BCX0" lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW39336925 BCX0">At Soho House,</span> <span class="NormalTextRun SCXW39336925 BCX0">as the&nbsp;</span></span><strong><span class="TextRun SCXW39336925 BCX0" lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW39336925 BCX0">Receptionist</span></span></strong><span class="TextRun SCXW39336925 BCX0" lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW39336925 BCX0">, you will <span class="TextRun SCXW130504153 BCX0" lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW130504153 BCX0">play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance</span></span></span></span><span class="EOP SCXW39336925 BCX0" data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></span></p> <hr> <p><strong>What's in it for you?</strong></p> <ul> <li>Weekly Pay</li> <li>Team meal whilst on shift prepared by our chefs</li> <li>Soho Friends Membership</li> <li>50% Team discount on Food &amp; Drink, 7 days a week</li> <li>Staff Room Rates</li> <li>Health Cash Plan (Option to add up to 2 additional dependents)</li> <li>Dental Plan (option to add up to additional 2 dependents)</li> <li>Birthday Day Off after 1 years continuous service&nbsp;</li> <li>Up to 50% Staff Discount on Cowshed &amp; Soho Home</li> <li>In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.</li> <li>Free Counselling Sessions</li> <li>Cookhouse &amp; House Tonic: Our Cookhouse &amp; Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.</li> <li>Continuous training to develop yourself personally and professionally</li> <li>Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.</li> </ul> <p>Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career</p> <hr> <p><strong>Key duties…</strong></p> <ul> <li>Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.&nbsp;</li> <li>Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.&nbsp;</li> <li>Well-versed on standard Q&amp;A regarding menus, hours of operation and amenity availability/pricing.&nbsp;</li> <li>Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.&nbsp;</li> <li>Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).&nbsp;</li> <li>Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.&nbsp;</li> <li>Assist guests by checking/ retrieving their coats and/or items they left.&nbsp;</li> <li>Build relationships with members and guests and communicate and red flags and positive feedback to management.&nbsp;</li> <li>Influence a fun and positive atmosphere by being approachable and professional.&nbsp;</li> <li>Assist management with new hires by training Soho Standards and steps of service expected daily.&nbsp;</li> <li><span data-contrast="auto">Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span></li> </ul> <hr> <p><strong>What we are looking for...</strong></p> <ul> <li><span data-contrast="auto">2–3 years’ experience in a front desk role</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Experience in luxury hospitality or private members clubs</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Strong leadership and team coordination skills</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Excellent verbal and written communication</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Calm under pressure and adept at resolving issues with a guest-first mindset</span><span data-ccp-props="{}">&nbsp;</span></li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.</p></div><div class="title">Pay Range</div><div class="pay-range"><span>£15.50</span><span class="divider">&mdash;</span><span>£15.50 GBP</span></div></div></div>