Recruiting Solutions Operations Lead

Outcomes

• Associates and flexible resources are deployed efficiently, ensuring all client projects are fully resourced to meet timelines and service expectations. 
• Resource allocation is continuously monitored and adjusted to maximise utilisation, maintain team wellbeing, and prevent bottlenecks. 
• Collaboration with client delivery teams ensures accurate forecasting, anticipates peaks in demand, and enables proactive planning. 
• Finance, HR and IT processes are aligned so that all associates have contracts, system access, and onboarding completed in time to support project delivery. 
• Timesheets and resource tracking tools are actively used to monitor capacity and project requirements, enabling data-driven allocation decisions. 

• All third-party attraction channels are purchased at best price, accurately and within budget. 
• Purchase Orders are consistently raised, approved, and tracked 

• Client invoice requirements are raised on the platform promptly and accurately, reconciling against project delivery and purchase activity. 

• Client Delivery Centre and Customer Success team members receive guidance, support, and development to achieve their full potential. 
• Teams consistently meet KPIs and service standards, resulting in improved delivery outcomes and client satisfaction. 

• First-line support for the candidate management platform is consistently effective, with issues resolved quickly and proactively. 
• Clients experience rapid resolution of issues and proactive communication. 
• Platform implementations are delivered on time, within scope, and optimised for client success, in collaboration with technical teams. 

Person Specification

• Proven track record in delivering operational excellence in recruitment, RPO, or HR tech environments. 
• You will be a team player, committed to and motivated by the success of the team. You will be willing to go the extra mile when needed. 
• You will be a problem solver, using your own initiative as well as reaching out and learning from others. 
• You have a confident and professional manner with excellent written, phone and conversational skills. 
• You will have a positive, can-do attitude. 
• You will be committed to your own self development, taking time to understand our industry, our products and our customers. 
• You are agile, attentive and able to manage your own time and workload effectively. 
• You are adaptable and able to pick up new systems and processes quickly. 

• An experienced manager with a good understanding of early careers recruitment  
• Confident in relationship management 
• Proactive and a quick learner 
• Focused, conscientious, efficient with excellent time management skills 
• Able to collaborate with peers and other people inside and outside the business 

Other Information

• 9 Month FTC – 37.5 hours per week. Monday to Friday 9am-5:30pm.
• 3-month probationary period.