Senior Regional 3PL Manager, Ground Operations

About Veho

About the Role:

Responsibilities:

• 3PL Relationship Management
  • Serve as the primary point of contact and establish clear expectations for performance and communication.
  • Conduct regular business reviews (weekly, monthly, and quarterly) with 3PL leadership.
  • Drive accountability regarding contractual obligations and SLAs.

• Operational Performance & Metrics
  • Own regional KPIs: On-time delivery, route/scan compliance, cost per delivery, safety rates, and customer experience metrics.
  • Analyze operational data to identify trends, risks, and performance gaps.
  • Develop corrective action plans and escalate systemic risks to senior leadership with clear mitigation strategies.

• Financial & Cost Oversight
  • Monitor cost efficiency and partner with Finance to ensure billing accuracy.
  • Identify opportunities to improve margin performance while maintaining high service standards.

• Operational Standardization & Stakeholder Alignment
  • Ensure sites adhere to Veho SOPs, technology standards, and compliance requirements.
  • Support the rollout of new initiatives and conduct regular site audits.
  • Collaborate cross-functionally with Network Operations, Finance, Safety, Technology, and CX.

Preferred Qualifications:

• Experience specifically working with or managing 3PL relationships.
• Demonstrated ability to drive performance improvement through influence rather than direct authority.
• Strong financial acumen and experience improving margin performance.

Required Qualifications

• Experience: 5+ years in logistics, last-mile delivery, or warehouse operations.
• Leadership: 3+ years managing multi-site operations or external partners.
• Analytical Skills: Strong ability to interpret KPIs and financial performance data.
• Adaptability: Comfortable operating in a fast-paced, high-growth environment.
• Travel: Willingness to travel regularly within the assigned region.