Regional Office Manager - Dental

Key Responsibilities

• Lead and develop Office Supervisors and Client Registration Specialists (CRS) within assigned dental service areas
• Ensure consistent implementation of office procedures, training, and support staff development
• Review and analyze office data reports, documentation, and workflows to improve efficiency and quality
• Partner with the Senior Director of Regional Support Services on office operations, staffing, and client service issues
• Collaborate with the Senior Director of Dental Operations to manage day-to-day dental operations, scheduling, and service delivery
• Oversee and ensure fiscal accountability, including patient collections, deposits, and reconciliation processes
• Maintain compliance with all regulatory and payer requirements, including Medicare, Medicaid, and private insurance policies
• Support quality assurance efforts, documentation standards, and timely reporting of any patient-related concerns
• Communicate changes in policies, procedures, and systems clearly to assigned staff
• Promote a professional, supportive, and service-oriented office culture aligned with our customer service philosophy

Requirements, Skills, Knowledge and Expertise

• Bachelor’s degree preferred

• Excel at leading and developing teams across multiple sites with empathy and accountability
• Bring strong organizational and problem-solving skills to fast-paced healthcare environments
• Enjoy optimizing processes and improving patient experience
• Communicate clearly and effectively across clinical, administrative, and leadership teams
• Take pride in ensuring dental operations run efficiently and patients receive compassionate, quality care