Rehabilitation Case Coordinator

Job Title: Rehabilitation Case Coordinator

Location: Home Based/Remote

Salary: £26,228 per annum

Status: Permanent

Working Hours: Full Time Mon to Fri 9am to 5.30pm – 37.5 hours

HCML is the UK’s leading provider of rehabilitation, case management, occupational health, and workplace wellbeing services. We’re proud to be recognised as a 2025 UK’s Best Workplace for Wellbeing, reflecting our commitment to supporting the growth, development, and wellbeing of our people.

We are looking for a Rehabilitation Case Coordinator to join our Treatment Services Team to assist with a range of tasks from managing referrals from insurers and employers to arranging treatment for individuals through our supplier network. You’ll be instrumental in ensuring their clients receive the right treatment at the right time.

Purpose of Role:

We provide health solutions, case management, injury rehabilitation and treatment services to the personal injury, private medical insurance and corporate markets.

From minor to catastrophic life changing injuries, our experience, expertise, and strong professional relationships in the industry enable us to strike the right balance to get the best outcomes for our rehabilitation clients and those who support and represent them.

As a Rehabilitation Case Coordinator, you would be part of a key team communicating and coordinating with patients and third parties, supporting their rehabilitation journey.

Key Responsibilities:

The Rehabilitation Case Coordinator assists with a range of tasks from managing referrals from insurers and employers to arranging treatment for individuals through our supplier network. You’ll be instrumental in ensuring their clients receive the right treatment at the right time.

Every case is different which means this role offers a lot of variety, and will see you:

• Work with some of the top case management professionals, helping to manage cases all the way from initial instruction through to completion ensuring all aspects are completed efficiently and accurately

• Liaise with insurers, solicitors, employers and suppliers to take referral details, arrange treatment, and follow up with clients and customers

• Create and manage case information on the bespoke system to ensure a smooth journey for clients and customers

• Help manage expectations and any concerns regarding cases by developing and maintaining strong relationships with everyone involved

• Use logic and deductive reasoning to establish the cause of any complaints and work quickly to resolve them

• Take an empathetic and understanding approach when making decisions regarding an individual’s healthcare, taking into account the perspective of all parties

Person Specification:

Essential

• Experience in a customer service or administrative role, with legal claims or health administration

• Demonstrable experience working in a fast-paced and high-volume work environment

Desirable

• Experience within the insurance, personal injury or medico-legal sector

Skills & Knowledge

• Focused on delivering an excellent service with absolute attention to detail and a ‘right first time’ approach

• Able to take an analytical approach to problem-solving, using all the information available to find the best solution

Attributes

• Excited to learn new information and prepared to get to grips with the complex nature of the industry

• Calm and confident in all communication, explaining things clearly both over the phone and by email

Qualifications and Training

Essential

• Comfortable working with a range of IT systems including Microsoft 365 and our bespoke systems

Desirable

• Hold a degree or higher qualification

Company Benefits:

• Medicash Health Cash Plan: Which includes ability to claim back dental, optical, and chiropody costs. Plus, add your dependent children for free! + 24/7 Digital Health: Round-the-clock access to a virtual GP helpline and an Employee Assistance Programme (EAP) + Mental Health Support: Up to 8 fully funded face-to-face counselling or CBT sessions

• Pension Scheme & Pension Salary Sacrifice

• Peace of Mind: Rest easy knowing your loved ones are protected with a Death in Service benefit equal to 4x your base salary

• Payroll Giving: Support the causes you love directly from your gross pay

• Annual Leave: 25 days, plus Birthday Leave to celebrate your special day

• Flexibility: Option to buy or sell up to 3 days of holiday each year

• Giving Back: Up to 2 fully paid Volunteering/Community days per year

• Family First: Enhanced, generous Maternity and Paternity policies, alongside comprehensive Company Sick Pay

• Professional Development: We fund professional subscriptions and registrations (including CMS UK and HCPC) post-probation, alongside internal promotion and secondment opportunities

• Rewarding Excellence: Annual pay reviews, discretionary bonus schemes, and regular staff awards to celebrate your hard work plus a regular events and activities throughout the year

Equal Opportunities Statement:

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.