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About the role
Job Requirments
- Experience: Minimum of 7 to 10 years of progressive experience in the Travel & Tourism industry, with extensive, proven expertise in Religious Tourism (Hajj/Umrah) and VIP/Luxury Services.
- Technical Skills: Strong commercial acumen and proven expertise in Luxury Service Contracting and Negotiation. Deep familiarity with the logistical and ceremonial protocols of sacred travel is essential.
- Language Proficiency: Full professional fluency in both Arabic and English (written and verbal) is mandatory.
- Attributes: Exceptional attention to detail, outstanding strategic leadership ability, professionalism in handling high-profile clients, and experience working under pressure in a high-stakes luxury service environment.
Job Description
Commercial Strategy & Luxury Contracting:
Strategic Contracting: Lead all negotiations and contracting with 5-star luxury hotels and premium suppliers. Set the main strategy to secure exclusive inventory, superior rates, and highly favorable terms specifically tailored for the VIP segment.- Product Development: Oversee the design, pricing, and meticulous preparation of all VIP Religious Tour Programs, ensuring compliance with all regulatory requirements and exceeding luxury standards.
- Business Development (BD): Formulate market strategies to target high-net-worth clients and specialized luxury travel partners. Actively market and secure new contracts and exclusive partnerships in this niche sector.
- VIP Operations & Leadership:
Operations Oversight: Maintain full operational control over all logistical arrangements,
including private/charter aviation services, bespoke accommodation, ground handling, and personalized itinerary management for VIP guests.- Service Excellence: Guarantee the delivery of customized, seamless, and discreet service that exceeds the expectations of the most discerning clientele at every stage of the journey.
- Crisis Management: Efficiently manage and resolve all operational crises (e.g., major reservation or logistical issues) with prompt, discreet, and customer-centric solutions appropriate for high-profile clients.
- Team Leadership: Lead, train, and mentor the VIP operations and service teams to achieve the highest service quality and execution standards.
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