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- Employment
- Permanent
About the role
- Manage your own Remortgage Caseload: Take responsibility for and complete re-mortgage matters. You will oversee the legal elements of the remortgage process which will cover tenancy remortgages, staircasing, leasehold and transfer of equity to name a few.
- Administrative Tasks: Carry out day to day legal administration on behalf of lenders.
- Accuracy and Client Service: Ensure that work is accurately carried out in the set time frame whilst maintaining high standards of client care and service to third parties.
- Client Communication: Deal with incoming correspondence, emails, etc. Take phone calls, record them on the CMS and take necessary action.
- Case Management: Proactively progress cases through the CMS and retain files updated.
- Reporting and Due Diligence: Reviewing property titles, reporting on mortgage offers and corresponding on relevant mortgage information with other parties involved in the process.
- Achievement of Targets: Meeting the department's set targets and working proactively to tight deadlines.
The Individual
- Self-motivated and able to manage conflicting priorities and tasks with minimal supervision.
- Copes effectively in demanding circumstances.
- Demonstrates persistence and commitment to completing tasks and objectives.
- Pays attention to detail and quality of work.
- Confident in building and maintaining strong working relationships with staff of all levels of seniority.
- Able to communicate in writing, to colleagues and external stakeholders, in a clear, constructive, and professional way.
- Excellent customer communication skills including the ability to resolve complaints or escalations.
- Demonstrates sound judgement and good decision-making when dealing with problems.
- Able to identify a problem arising and can develop a solution and seek guidance or input before acting.
- Looks for new solutions to problems as well as tried and tested methods.
- Willing to ask questions, listen to others’ views and accept advice.
Our Company Benefits
- Competitive basic salary in addition to uncapped performance bonus paid monthly and quarterly based individual achievement of KPIs and an annual Company bonus of £1,000
- Up to 40 days annual leave inclusive of Bank Holidays
- Option to purchase up to 5 days leave
- Hybrid working with flexible working times
- Enhanced maternity and paternity leave
- Company Sick Pay
- Discounted Gym Membership
- Subsidised Conveyancing
- Employee Assistance Scheme which includes counselling sessions
- Well being programmes
- Ongoing training, development, and recognition programs.
- A supportive and fun team environment, with regular collaboration and charity events
Perks & benefits
- Free Gym Membership
- Equity Compensation
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