Renewals Manager

<div class="content-intro"><h2>About Hightouch</h2> <p>Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.</p> <p>Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.</p> <p>Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.</p> <p>At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.</p></div><h2><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><strong>About Hightouch:</strong></span></h2> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Hightouch’s mission is to empower everyone to take action on their data. Through our Reverse ETL platform, business and data users can seamlessly sync data from where it resides, such as warehouses and databases, to where it is needed, including operational systems and SaaS tools. Traditionally, acting on data has required engineering time and bandwidth, and left most business users stuck with charts and reports that are unable to take automated action on their data. With Hightouch, every business user, without writing any code, can activate data to streamline critical processes, improve marketing performance, and scale operations.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Our team operates with a focus on making a meaningful impact for our customers. We believe in approaching challenges with a first-principles thinking mindset, moving quickly and embracing our value of efficient execution, and treating each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Hundreds of companies use Hightouch, including Spotify, Ramp, Retool, NBA, Plaid, and Betterment. We’re based in San Francisco, are remote-friendly, and backed by leading investors such as Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.&nbsp;</span></p> <h2><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><strong>About the role:</strong><span style="font-weight: 400;">&nbsp;</span></span></h2> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">A Renewal Manager at Hightouch is responsible for providing best-in-class strategic renewal management and execution across a portfolio of existing Hightouch customers. Serving as their assigned customers’ main point of contact for their contract extension with Hightouch, they will foster a high level of trust, satisfaction, and engagement across their assigned accounts.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">The RM will develop and execute the renewal strategy for their portfolio. The RM will own managing the end-to-end renewal process, negotiation and contract terms. To be successful, the RM will partner with the Account Executive to make sure our customers are realizing the value of their investment, and are able to demonstrate the value differentiation of Hightouch versus our competitors.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">The RM is a member of the Customer Success organization, will carry a revenue renewal quota.</span></p> <h3>&nbsp;</h3> <h2><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><strong>What you’ll do:</strong></span></h2> <ul> <li style="font-family: arial, helvetica, sans-serif;"> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">We work alongside the Account Managers to drive adoption and user engagement, which will aid in the efforts for the Renewal team to grow the account</span></p> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Driving the qualification, quoting, and Salesforce processes to bring renewals to a close</span></p> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Identify customer needs and demonstrate account management capabilities to guide renewal closure</span></p> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Own and execute win/win negotiation strategies for a variety of renewals that maximize contract value while protecting and enhancing customer trust</span></p> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Understand Hightouch’s Licensing Model to provide Customer assistance in licensing discussions</span></p> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies</span></p> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Leverage customer data and behavior to assess the health of each renewal</span></p> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Support customer conversations around renewal readiness, timing, and general customer procurement inquiries</span></p> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Collaborate with internal resources such as account executives, customer success, pricing, legal, revenue operations, and product management to develop strategies for upcoming renewals</span></p> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Maximize account growth by playing a role on the account team and helping to identify incremental opportunities upon contract renewal</span></p> </li> </ul> <p>&nbsp;</p> <h2><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><strong>Experience &amp; wisdom that excites us:</strong></span></h2> <ul> <li> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">2+ years demonstrated success in a Renewal Management and/or Account Management and/or Sales/Customer Success -- ideally within SaaS offerings</span></p> </li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Experience managing customer retention and adoption of a SaaS product for complex/strategic accounts/territories</span></p> </li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Participate in AM/CSM led business reviews, and lead Renewals Meetings as needed</span></p> </li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Excellent customer management skills; including sales, account management, and customer service</span></p> </li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Personal initiative to identify areas of process improvement and efficiency</span></p> </li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Must be a self-starter with the ability to work independently and in a team environment</span></p> </li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Strong level of urgency, organization and prioritization skills</span></p> </li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Strong process management, financial acumen and contractual engineering skills</span></p> </li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Ability to react and adapt to potential rapid shifts in priorities</span></p> </li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Exceptional verbal and written communication skills</span></p> </li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Strong work ethic and quota achievement</span></p> </li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">We need your unique perspective for our continued innovation and success</span></p> </li> </ul> <p>&nbsp;</p> <p><br><br></p><div class="content-conclusion"><p><strong>E-Verify Statement</strong></p> <p><em>Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.</em></p> <p><em><br></em><a href="https://www.rhoworld.com/wp-content/uploads/E-Verify_Participation_Poster-1.pdf"><em>E-Verify Notice</em><em><br></em></a><a href="https://www.rhoworld.com/wp-content/uploads/E-Verify_Participation_Poster_ES-1.pdf"><em>E-Verify Notice (Spanish)</em><em><br></em></a><a href="https://www.rhoworld.com/wp-content/uploads/ier_poster_final.pdf"><em>Right to Work Notice</em><em><br></em></a><a href="https://www.rhoworld.com/wp-content/uploads/spanish_ier_poster_final.pdf"><em>Right to Work Notice (Spanish)</em></a></p></div>