Representative, Member Success

<div class="content-intro"><p><strong>Who We Are</strong></p> <p>For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health &amp; Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility, and sustainable practices. SPINS retail consumer insights, analytics, and consulting services give our clients a competitive advantage to increase their share of this growing market. Our data is the most comprehensive and accurate in the industry, allowing clients to power AI models and machine learning algorithms that help them better understand and meet their customers' needs. At SPINS, behind all of our impressive data is our real differentiator, our people. We pride ourselves on our collaborative, flexible, and communicative culture that puts people at the center of everything we do.</p></div><p><strong><span data-olk-copy-source="MessageBody">Representative, Member Success</span></strong></p> <p><strong>Position Overview</strong><br>Member Success Associates are a key element of SPINS IX‑ONE’s member-facing organization, ensuring that assigned retailers, distributors, and brand/manufacturer members receive exceptional value throughout their relationship with SPINS IX‑ONE. This role is responsible for retention, renewal execution, onboarding excellence, lifecycle management, and proactive partnership development —&nbsp;all tailored to the unique operational rhythms of SPINS IX‑ONE’s data capture, management, enrichment, and content delivery ecosystem.</p> <p><br>Member Success Associates are essential to advancing SPINS IX‑ONE’s mission of driving data accuracy, digital enablement, and operational efficiency for all members.</p> <p><strong>Job Duties and Responsibilities</strong></p> <ul> <li>Responsible for operating as the lead point of contact during member onboarding journeys</li> <li>Own multiple client relationships including, but not limited to training, client queries, proactive outreach, and tools enhancements</li> <li>Facilitate timely resolutions to member inquiries, agreed upon training, and overall member fulfillment</li> <li>Maintain high level of member satisfaction by consistently providing tailored communication in all matters pertinent to the relationship</li> <li>Work effectively across various internal and external teams by demonstrating clear and concise communication skills</li> <li>Track the health of members on an ongoing basis to proactively address their needs</li> <li>Identify opportunities for improvement in the member experience</li> <li>Build strong member relationships and instill confidence across the organization especially with sponsors and technical contacts</li> </ul> <p><strong>Required</strong></p> <ul> <li>1+ years of experience in Member Success, Customer Success, Account Management, or a&nbsp;related relationship‑focused role</li> <li>Ambition to achieve goals/objectives, discipline, sense of urgency, organization, and&nbsp;perseverance to deliver results.</li> <li>Ability to gather and make sense of large amounts of information and apply it to make&nbsp;decisions.</li> <li>Self-starter with a goal-oriented approach</li> <li>Strong communication, analytical, and strategic thinking capabilities.</li> <li>Passion for service and excellence</li> <li>Excellent verbal and written communication skills</li> </ul> <p><strong>Preferred</strong></p> <ul> <li>Experience working directly with retailers, distributors, or CPG manufacturers</li> <li>Familiarity with SPINS IX‑ONE‑related platforms and processes</li> <li>Proficiency with MS Office, CRM systems, workflow tools, and BI platforms</li> </ul> <p>&nbsp;</p> <p><strong>Hiring Range: $21/hr - $25/hr</strong></p> <p>&nbsp;</p> <p><em><strong>Note: </strong>Applicants must be authorized to work for any US employer. We are unable to sponsor or take over sponsorship of an employment Visa at this time.</em></p> <p style="color: #ffffff;">#LI-SB1 #LI-Hybrid</p><div class="content-conclusion"><p><strong>What SPINS Offers</strong></p> <p>We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down! &nbsp;While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members.&nbsp;</p> <ul> <li>We embrace hybrid work options so that you have the flexibility to create a work/life balance that actually works!</li> <li>Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.</li> <li>Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.</li> </ul> <p>&nbsp;<strong>&nbsp;</strong><strong>The SPINS Way</strong></p> <ul> <li><strong>Direct</strong>&nbsp;– We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.</li> <li><strong>Determined</strong>&nbsp;– We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.</li> <li><strong>Passionate</strong>&nbsp;– We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.</li> <li><strong>Collaborative</strong>&nbsp;– We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution.</li> </ul> <p><em><strong>For details about the information SPINS’s collects about our applicants and how we use it, please see the SPINS Privacy Policy <a class="fui-Link ___1qmgydl f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh ftqa4ok f2hkw1w fhgqx19 f1olyrje f1p93eir f1h8hb77 f1x7u7e9 f10aw75t fsle3fq" href="https://www.spins.com/privacy-policy-2/#:~:text=We%20limit%20access%20to%20your,at%20privacy%40spins.com." target="_blank">here</a>.&nbsp;</strong></em></p> <p>&nbsp;</p></div>