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- Employment
- Full-time
About the role
- Provide comprehensive care management to patients seeking abortion care and reproductive health services.
- Demonstrate understanding of abortion care, supporting structures, and processes.
- Assist patients with appointment scheduling across multiple locations or organizations as needed.
- Ensure timely access to services at locations aligned with patient clinical care preferences.
- Complete financial screenings and support patients in securing funding assistance.
- Work with patients to identify logistical needs that may impact access to care, including transportation, lodging, medical services, and financial support.
- Inform patients of expected costs of care, including medical services, transportation, and lodging.
- Coordinate and schedule external appointments with partner organizations and providers.
- Facilitate pre- and post-abortion visits to ensure continuity of care.
- Identify additional support needs and connect patients to appropriate internal and community-based resources.
- Identify and arrange interpretive and language services as needed.
- Advocate for patients throughout the care process to promote satisfaction, equity, and continuity of care.
- Facilitate clear and compassionate communication between patients, support persons, and healthcare providers.
- Collaborate with providers outside of PPIL to prevent unnecessary or duplicative care and reduce patient costs when appropriate.
- Proactively identify, troubleshoot, and resolve barriers to care.
- Escalate complex or high-acuity patient cases to management or providers as appropriate.
- Take initiative to support patients through challenging or time-sensitive situations.
- Collaborate closely with internal clinical and psychosocial teams to support integrated, wraparound care.
- Work with the Clinical and Psychosocial Support Department (CPSD) team to integrate navigation services with behavioral health, Bridges, GAHT, and STI/HIV prevention case management.
- Coordinate care and participate in cross-training to maximize interdepartmental coverage and continuity.
- Support team-based approaches that enhance patient experience and reduce service gaps.
- Spanish fluency desired
- Understanding of abortion and related health care facilities, support structures and processes
- Ability to work under pressure, on tight deadlines, and provide effective case- management to a varying caseload of patients
- Ability to work and act independently on-site or remotely with minimum supervision
- Excellent communication skills
- Deep commitment to equity, abortion access and reproductive justice principles
- Ability to provide effective case-management to a varying caseload of patients
Perks & benefits
- Equity Compensation
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