Senior Research and Implementation Manager

Key Responsibilities

• Serve as the project manager on complex engagements from start to finish, while also acting as a consultant on simple to moderately complex studies.
• Independently discuss complex business and research issues with clients.
• Build rapport quickly, demonstrate responsiveness, and earn client trust through strong project management abilities.
• Apply research results to uncover insights that inform business strategy.
• Utilize a variety of research methodologies to generate insights and communicate findings effectively to clients.
• Foster strong client loyalty through exceptional engagement execution, client service skills, and the ability to independently navigate complex issues.
• Create analysis plans for moderately complex studies—identifying relevant data, synthesizing information, and conveying a compelling narrative.
• Adopt and apply a structured storytelling process to develop impactful deliverables for moderately complex engagements, and present findings clearly, concisely, and persuasively.
• Generate additional business by building client trust through outstanding service.
• Understand clients’ businesses and objectives, offering strategic suggestions and value-added consulting.
• Effectively oversee the financial goals and profitability of each engagement.

• Independently develop simple proposals, including scope, pricing, and deliverable planning.

• Successfully lead an engagement team and support the development of team members by setting clear expectations, delegating appropriately, and holding others accountable.
• Provide internal training and train clients on various methodologies, offering research recommendations as needed.
• Lead or partner with others to elevate the quality of work—providing inspiration, setting clear expectations, delegating effectively, and ensuring accountability.
• Demonstrate genuine sensitivity, support, and encouragement for colleagues, along with consistent professional maturity.

• Align diverse stakeholders around a common vision and path forward.
• Lead productive conversations, drive toward consensus, and work through areas of misalignment.
• Apply business acumen, critical thinking, and influential written and verbal communication skills throughout the engagement.
• Convey ideas in a way that leads to productive conversations and decisive action.

Skills, Knowledge and Expertise

• A degree in a related field is beneficial, but we equally value demonstrable, equivalent experience. We welcome candidates from diverse educational backgrounds.
• 7+ years of custom research or consulting experience, focused on strategic business challenges across a variety of industries.
• Well-rounded research skills, including strong quantitative (statistical) and qualitative (analytical and report-writing) abilities.
• Comfort with business consulting and navigating ambiguous business challenges.
• Demonstrated engagement leadership skills, including motivating team members, mentoring junior staff, collaborating effectively, and taking initiative.
• Client-facing experience with a proven ability to discuss and understand complex business and research objectives, build rapport, and foster trusting client relationships.