Residential Upgrade Technician

<div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">We are seeking a <strong>Residential Upgrade Technician</strong>&nbsp;to perform in-home upgrades of our residential systems. As well as provide quality upgrade services, establish rapport with customers and use your expertise to identify opportunities to add products and services to their security system. Above all, you will ensure complete customer satisfaction with both their system and the upgrade process.</span></p> <p>&nbsp;</p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>What’s In It For You!</strong></span></p> <ul> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>$60,000</strong> annual average earnings (hourly paid training and 100% uncapped commission)</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">PLUS career mobility. This is more than a job! &nbsp;</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Off every other weekend!</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Company fuel card, company equipment provided &nbsp;(i.e. iphone, ipad)…BE IN CONTROL OF YOUR INCOME!</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Comprehensive and on-going paid training when you start. WE INVEST IN YOU!&nbsp;</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Engaging and fun company culture that’s made up of diverse people.</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Volunteer and community engagement opportunities.&nbsp;CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Great medical, dental, vision, short- &amp; long-term&nbsp;disability&nbsp;and life insurance options.&nbsp;</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Company paid holidays, floating&nbsp;holiday&nbsp;and paid time off (PTO).&nbsp;</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">401(k) plan with competitive company match.&nbsp;</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Education assistance – we encourage &amp; support our employees who want to improve their skills and further their education for advancement.</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Birthday and Work Anniversary Rewards, PLUS a Rolex watch at 10 years of service!</span></li> </ul> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Responsibilities</span></h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Upgrading residential security systems accurately and efficiently</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Meeting or exceeding performance goals on a consistent basis</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Performing walkthrough of home to determine the optimal system configuration, and to identify up-selling opportunities</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Keeping the customer informed at all times of what the upgrade process will entail, whether walls will need to be drilled in order to run wiring, etc.</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Connecting in-home system up to our central monitoring system, activating system and performing customer demonstration</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Maintaining good administrative responsibility by submitting billing and payroll paperwork in a timely and accurate manner</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ensuring the highest level of safety and responsibility in order to avoid injury, property damage or loss of unused materials</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Providing exceptional customer service at all times</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Consulting with management on any issues or concerns</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Cleaning up work area thoroughly following the upgrade</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Maintaining all company equipment, including truck, tools, inventory, etc</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Maintaining a professional appearance and demeanor at all times</span></li> </ul> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Qualifications</span></h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">High School diploma or equivalent; electronics/electrical/HVAC/technical training at trade school or community college, a plus</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Good sales skills, particularly with strong upselling and closing abilities</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Mechanical aptitude</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong customer service skills</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Commitment to safety</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to work effectively both on an individual basis and as part of a team</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Professional appearance and demeanor</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">High energy, fun and positive attitude</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Schedule flexibility and the ability to work weekends</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Thorough understanding of alarm systems (user interaction, troubleshooting, etc.) a plus</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Alarm, cable installation, telecom experience a plus</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Computer skills (particularly iPad and MS Outlook) a plus</span></li> </ul> </div> </div> </div>