Resort Environmental Supervisor

Key Responsibilities

• Manage day-to-day cleaning operations across the resort including grounds and venues 
• Plan and allocate daily schedules, workloads, and priorities 
• Ensure all venues are covered by the right people in the right place at the right time 
• Ensure all areas of the resort are cleaned, maintained, and presented to agreed standards 
• Coordinate deep cleans, changeovers, and special cleaning projects 
•  CAFF (clean and fault free) delivery across resorts 
• Lead, manage, and motivate cleaning teams 
• Manage rotas, attendance, performance, and staff cover 
• Support recruitment, induction, training, and ongoing development 
• Monitor cleaning standards through regular inspections and audits using Morabo 
• Respond promptly to guest feedback, complaints, and service recovery issues 
• Work closely and collaborate with other departments to support seamless resort operations 
• Drive continuous improvement in cleanliness and presentation standards, addressing any concerns quickly  
• Ensure compliance with health and safety legislation, COSHH, and hygiene standards 
• Maintain accurate records including risk assessments, cleaning schedules, and audits 
• Ensure safe use, storage, and handling of cleaning chemicals and equipment 
• Investigate and report accidents, incidents, and near misses in a timely manner 
• Control stock levels, ordering, and supplier relationships 
• Monitor budgets and control costs while maintaining quality standards 
• Ensure equipment is well maintained and fit for purpose 
• Support sustainable cleaning practices and waste management initiatives with emphasis on the reduction of general waste into specific and appropriate waste streams 
• Promote environmentally responsible use of chemicals, water, and resources 
• Assist the Resort Cleaning Manager with people management responsibilities including coaching, supporting and performance management of team.