Response Co-ordinator (Operations Center Hereford)

<div class="content-intro"><p class="p1">Are you ready to join a global leader in risk and resilience?&nbsp;SPS Global is the Global Assistance arm of Concentric Group, a leading international risk consultancy.<br>Together, we deliver integrated Security, Medical, and Crisis Response solutions to clients operating in&nbsp;complex environments worldwide. In a world of shifting threats, SPS Global stands as a trusted partner&nbsp;powered by elite professionals from military, government, and intelligence backgrounds. Our teams&nbsp;safeguard people, assets, and organizations through strategic foresight, operational expertise, and rapid&nbsp;global response. If you are passionate about intelligence, risk analysis, threat management, executive&nbsp;protection, security operations, or business resiliency, SPS Global may be the organization you’ve been&nbsp;searching for.</p> <p class="p1">&nbsp;As part of Concentric Group, we provide a full spectrum of services, including:<br>• Global security and risk management<br>• Emergency assistance and crisis response<br>• Medical and health services<br>• Embedded staffing and workforce solutions<br>• Memberships and insurance-linked response</p> <p class="p1">Our mission is simple yet ambitious: to be recognized as the most innovative, capable, and trusted Risk<br>Management partner in the world.&nbsp;We achieve this through our people, our integrity, and our unwavering commitment to our clients’ safety<br>and success.</p> <p class="p1">SPS Global "Reassuringly There"</p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">&nbsp;</span></p></div><p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">We are currently looking to hire a&nbsp;<strong>Response Co-ordinator</strong> to join&nbsp;<strong>SPS Global's Corporate Team (A Concentric Company) in Hereford, England, United Kingdom.&nbsp;</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><em><strong>*This position requires working onsite from our Hereford, UK, Headquarters. Candidates must be able to work in the office. This is a part-time position, working 32 hours per week.&nbsp;</strong></em></span></p> <p><span style="text-decoration: underline; font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>JOB DESCRIPTION</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">The Response Coordinator serves as a critical member of SPS Global’s Security Operations team, responsible for monitoring global events, managing incident response, supporting field operations, and ensuring the safety of personnel and assets worldwide. This position requires excellent situational awareness, communication skills, and the ability to coordinate logistics and response measures under pressure. Operating 24/7, the Response Coordinator supports real-time decision-making and acts as the first point of contact for incident reporting and escalation.</span></p> <p><span style="text-decoration: underline; font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>RESPONSIBILITIES&nbsp;</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Threat Monitoring &amp; Intelligence:</strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Continuously monitor open-source intelligence, commercial platforms, internal communication channels, and travel alerts to identify emerging threats or disruptions.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Assess the relevance and credibility of global incidents (e.g., civil unrest, terrorism, natural disasters, cyber threats) and escalate them in accordance with Standard Operating Procedures (SOPs).</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Compile and disseminate timely threat assessments and situational reports to internal stakeholders and clients.</span></li> </ul> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Incident Management &amp; Emergency Response:</strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Act as a central point of contact for reporting and coordinating responses to incidents affecting SPS personnel, clients, or operations.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Follow established response protocols to manage critical incidents, ensuring accurate documentation and communication throughout the event's lifecycle.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Liaise with security, operations, and client teams to coordinate safe travel, emergency support, or evacuations when needed.</span></li> </ul> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Operational Support:</strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Maintain oversight of employee and contractor travel, especially in high-risk areas. Ensure movements are tracked and risks are mitigated through pre-travel advisories and monitoring.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Support logistics such as travel bookings and accommodations outside of regular business hours.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Monitor and manage critical systems, including alarm platforms, GPS tracking, and communications systems, to ensure they are functional and escalate issues as necessary.</span></li> </ul> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Communication &amp; Coordination:</strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Serve as the first point of contact for incoming calls, client concerns, and internal security issues.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Maintain close coordination with regional security teams, clients, and leadership to support continuity of operations.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Provide regular updates and intelligence briefings to leadership, clients, and operational teams.</span></li> </ul> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Administrative &amp; Compliance:</strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Ensure all incidents and responses are accurately logged and documented in accordance with internal SOPs and regulatory standards.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Adhere to SPS Global’s operational, ethical, and compliance standards at all times.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Maintain a strong understanding of SPS operational procedures and contribute to the improvement of response protocols.</span></li> </ul> <p><span style="text-decoration: underline; font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>REQUIRED QUALIFICATIONS&nbsp;</strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Prior experience working in a GSOC or similar operations center/call center would be advantageous.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">This is a full-time position consisting of 8-hour shifts.</span> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">The shift system will consist of working either four Night shifts (11:00 pm - 7:00 am), four Morning shifts (7:00 am - 03.00 pm), or four Late shifts (3:00 pm - 11:00 pm), followed by four Rest Days.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Shifts will alternate from 4 x Night then 4 x Rest Days, 4 x Lates then 4 x Rest Days, and finally 4 x Early then 4 x Rest Days, with the sequence then repeating.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Must be able to legally work in the country where this position is located without visa sponsorship.</span></li> </ul> </li> </ul> <p><span style="text-decoration: underline; font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>PREFERRED QUALIFICATIONS</strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Minimum 2 years of experience in a Security Operations Center (GSOC), emergency response, intelligence analysis, military operations, or similar role.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Ability to assess and evaluate sensitive or high-pressure situations, making timely and sound decisions.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Skilled in researching, investigating, and synthesizing complex information from multiple sources to identify and assess potential threats.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Strong organizational and planning capabilities; able to manage multiple tasks and prioritize effectively in dynamic environments.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Excellent written and verbal communication skills, with the ability to clearly convey complex issues to diverse audiences.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Customer service mindset with a professional, solutions-oriented approach to client interactions.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">High attention to detail and a commitment to accuracy and accountability.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Proficiency in IT is strongly preferred.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Strong interpersonal skills and professional demeanor when interacting with clients, stakeholders, and team members.</span></li> </ul> <p><span style="text-decoration: underline; font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>COMPENSATION &amp; BENEFITS</strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">20 Vacation Days plus Bank Holidays (8)</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Personal Accident Insurance&nbsp;</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Employee Assistance Program for personal needs</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Enrollment into the pension scheme to which SPS contributes 3% of your salary</span></li> <li style="font-weight: 400; font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-weight: 400; font-size: 10pt; font-family: verdana, geneva, sans-serif;">Credentity Protection - Eclipse Digital Protection by Concentric</span></li> <li style="font-weight: 400; font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-weight: 400; font-size: 10pt; font-family: verdana, geneva, sans-serif;">Dedicated Security and Intelligence Training Programs for Professional Development&nbsp;<br></span></li> <li style="font-weight: 400; font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-weight: 400; font-size: 10pt; font-family: verdana, geneva, sans-serif;">Coaching and Mentoring Opportunities</span></li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="title">Hereford, United Kingdom Pay Range</div><div class="pay-range"><span>£30,000</span><span class="divider">&mdash;</span><span>£30,000 GBP</span></div></div></div><div class="content-conclusion"><p><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. </span></p> <p><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.&nbsp;</span></p></div>