Restaurant Manager - Hong Kong

SUMMARY: 

The Restaurant Manager leads the operation of the restaurants. The Restaurant Manager has the overall responsibility for directing the daily operations of the restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting, hiring, termination and retention of team members, financial accountability, and ensuring that the highest quality products and services are delivered to each customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Controls day to day operations by scheduling, ordering, and developing the restaurant team members.
• Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
• Recruits, interviews, and hires team members, conducts performance appraisals, takes disciplinary action, motivates and trains.
• Ensures that all national and local health and safety codes, and company safety and security policies are followed.
• Ensures that the restaurant is in compliance with the preventative maintenance program with regards to facility, equipment, and grounds maintenance.
• Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team.
• Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.
• Ensures food quality and 100% customer satisfaction.
• Ensures complete and timely execution of corporate & local marketing programs.

QUALIFICATIONS GUIDELINES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

• Secondary school or equivalent is required.
• Food Hygiene Manager Certification.
• 2 to 4 years of supervisory experience in food service is required.
• Proven track record of leadership and managerial skills while providing exceptional customer service is required

LANGUAGE ABILITY:

This position requires excellent written, verbal and group communication skills. This position also requires the ability to read, analyze, create and interpret general business memos and documents.

This position requires proficiency in the local language as well as in English. Should be able to read and write in both languages.

MATH ABILITY:

This position requires basic business math skills.

REASONING ABILITY:

This position requires strong problem-solving and decision-making skills, and the ability to be flexible and adapt in any situation.

COMPUTER SKILLS:

This position requires basic computer and internet skills, including computerized business tools such as email and learning management systems. Must be proficient in Microsoft Office Suite and other appropriate software.

SUPERVISORY RESPONSIBILITIES:

This position requires supervisory responsibilities of crew members, shift leaders and assistant restaurant managers.

PHYSICAL DEMANDS:

This position will require long periods of standing on hard surfaces, occasionally in warm temperatures. There is also likely to be extensive lifting of supplies and materials and moderate to loud noise. The use of hands and arms to reach for, grasp and manipulate objects is required. Finger dexterity may be required for cash register use. There will be constant exposure to hot equipment and oil throughout the workday.

SPECIAL REQUIREMENTS/CERTIFICATION:

Any local certification or licensing as may be required by local jurisdiction.

BENEFITS

• Flexible Working Hours
• Transportation Allowance
• Mobile Phone Allowance
• Weekly Incentive
• Discretionary Bonus
• 12 Days Annual Leave
• Medical & Dental Insurance
• Staff Meal
• Overseas & On-The-Job Training
• Career Advancement