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- Employment
- Full-time
About the role
Key Responsibilities
- Position requirements and responsibilities will include but are not limited to:
- Communicate with operations daily on project to ensure projects are running smoothly
- Keep customers and insurance adjusters up to date on all project activities. Adhere to all company protocol, project and safety policies, accounting procedures etc.
- Also, responsible to ensure that the service quality is at the company’s highest standard
- Setting budget on project to ensure profitability
- Perform work within given budget or communicate job from beginning to end
- Project Buy Outs…Set draw schedule w/Subs & Vendors, pull permits, initiate and follow through to ensure all necessary paperwork is in the project file
- Develop a Site Safety Plan to communicate and have followed by Field Supervisor and labor
- Budgeting project to ensure profitability
- Keep client and adjuster informed to promote good customer service
- Ensure job files have proper-signed contracts and required forms depending on type of job
- Process files on a timely basis to ensure accurate processing by the accounting department
- Complete/draft Project Management Reviews daily for job file
- Conduct Safety Toolbox meetings
- Participate in safety investigations to minimize risk
- Provide feedback (positive or negative) to Operation and Production Managers regarding individual jobs as needed
- Keep open line of communication and constant networking with adjuster, the insurance community and any target business assigned
- Maintain the highest of integrity to ensure the “Cotton” image is viewed in the most positive manner
- Meeting the needs and request of the client and adjuster
- Conflict resolution with customers
- Performance of operation staff and change of scope
- Understanding of workflow procedures and systems.
- Bachelor's degree or equivalent work experience
- Heavy restoration project knowledge REQUIRED
- OSHA 10 or 30-hour a plus
Skills, Knowledge and Expertise
- Understanding of workflow procedures and systems
- Knowledge of insurance industry a plus
- Mitigation
- Remediation
- Structural drying
- Abatement
- HVAC cleaning/duct cleaning
- Air cleaning/air quality testing
- Air purification setup
- Fire damage restoration
- Computer proficiency and knowledge of Microsoft Office applications
- Proven organizational, problem-solving and communication skills
- Proven ability to build relationships
- Good driving record:
- Minimum of twenty-one (21) years of age and have a minimum of three (3) years verifiable driving experience
- No more than 2 moving violations in the past 3 years
- No repeat seat belt violations
- No high-speed moving violations in the past 3 years
- Ability to get in and out and drive a vehicle for the majority of the workday; to and from appointments and office
- Ability to sit or stand for long periods of time (to complete paperwork as needed or manage a job while in the field)
- Ability to lift 50 lbs
- Ability to work in a smoky environment
- Ability to travel throughout the United States and potentially beyond the US borders for periods of time (to proactively chase, consult, market, secure business and satisfy project needs)
- To work an on-call schedule, which may require late evenings, early mornings and weekends to include long extended hours without much notice
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