Retail & Customer Support Specialist - Tue to Sat - Brooklyn NY

Key Responsibilities

• Engage with potential customers through multiple channels: email, chat, phone, and in-person visits; to provide personalized support and expert guidance on our e-bike products.
• Use your deep knowledge of bikes to provide personalized recommendations that drive sales and enhance the customer experience.
• Share your expertise with the broader team by contributing to the internal knowledge base and training resources.
• Collaborate closely with logistics and operations teams to ensure seamless fulfillment and a smooth handoff from sale to delivery.
• Gather and report customer feedback to help shape product offerings and improve the sales process.

Skills, Knowledge and Expertise

• Expert knowledge about bikes or e-bikes (e.g., experience in a bike shop, bike manufacturer, or any other industry player).
• Excellent written and oral communication skills
• Comfortability with technology
• An empathetic and enthusiastic personality
• Autonomy and ability to work in a fast-paced environment
• Problem-solving ability – you can identify, analyze, and resolve issues efficiently and effectively
• Adaptability: you can find creative solutions for customers in ambiguous circumstances

• Interests in sustainability, mobility, and technology
• Experience in customer support

Benefits

• You’ll work with a cool product. Electric and sustainable mobility will be ever-present in your day-to-day life, and you’ll become an expert in these topics
• A dynamic environment with strong personal responsibility, presenting great learning and growth opportunities
• Comprehensive medical, dental, and vision plans 
• Life, accidental death, and long-term disability insurance 
• Paid company holidays and time off
• Competitive 401K Plan with matching