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Retail Operations Manager – THG Retail (Myprotein & Partner Sites)
thehutgroup
UK1mo ago
About the role
<div class="content-intro"><p><strong><span data-contrast="auto">About THG</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":279}"> </span></p>
<p><span data-contrast="auto">We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":240,"335559739":240,"335559740":279}"> </span></p>
<p><span data-contrast="auto">Our portfolio of</span><span data-contrast="auto"> leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":240,"335559739":240,"335559740":279}"> </span></p>
<p><span data-contrast="none">From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. </span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="none">With us, you’ll go further, faster. What are you waiting for?</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":240,"335559739":240,"335559740":279}"> </span></p></div><p><strong>Location: </strong><strong>Icon 1, WA15 0AF with travel to sites</strong></p>
<p><strong>About THG Retail Operations</strong></p>
<p>We’re looking for a Retail Operations Manager to lead the sales and operational performance of multiple sites across our expanding retail network, including Myprotein stores, partner retail locations, and café concepts.</p>
<p><strong>About the Role</strong></p>
<p>We’re looking for a Retail Operations Manager to lead the sales and operational performance of multiple sites across our expanding retail network, including Myprotein stores, partner retail locations, and café concepts. This high‑impact role drives commercial results, ensures consistent operational standards, and elevates the customer experience across all sites.</p>
<p><strong>As a Retail Operations Manager you will:</strong></p>
<ul>
<li>Own sales and commercial performance across multiple retail sites.</li>
<li>Lead and develop Store Managers to drive high standards and consistency.</li>
<li>Ensure exceptional customer experience through strong service standards.</li>
<li>Optimise staffing, scheduling, and labour planning.</li>
<li>Oversee stock management, replenishment, and shrinkage control.</li>
<li>Maintain consistent brand standards across all sites.</li>
<li>Review and analyse site‑level KPIs.</li>
<li>Coordinate product launches, promotions, and stock flow.</li>
<li>Ensure compliance with health & safety, food safety, and cash processes.</li>
<li>Support new store openings from setup to launch execution.</li>
<li>Drive continuous improvement initiatives.</li>
<li>Act as the key escalation point for operational issues.</li>
</ul>
<p><strong>What skills and experience do I need for this role?</strong></p>
<ul>
<li>Proven multi-site retail management experience.</li>
<li>Strong commercial acumen with sales‑driven leadership experience.</li>
<li>Skilled people leader with experience coaching store teams.</li>
<li>Proficient in P&L, labour planning, KPI management, and reporting.</li>
<li>Experience delivering high brand standards across multiple locations.</li>
<li>Strong organisational and problem-solving skills.</li>
<li>Knowledge of stock control, service delivery, and compliance.</li>
<li>Flexibility to travel.</li>
<li>Food safety/hygiene knowledge beneficial.</li>
</ul>
<p><strong><span data-contrast="auto">What’s in it for me?</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":160,"335559740":279}"> </span></p>
<p><strong><span data-contrast="auto">Career Development</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":160,"335559740":279}"> </span></p>
<ul>
<li><span data-contrast="auto">Access bespoke development programmes that have been designed and developed by our in-house L&D team.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":279,"335559991":360}"> </span></li>
<li><span data-contrast="auto">Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":279,"335559991":360}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Enhanced Leave</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":160,"335559740":279}"> </span></p>
<ul>
<li><span data-contrast="auto">25 days annual leave plus bank holidays.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":279,"335559991":360}"> </span></li>
<li><span data-contrast="auto">Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":279,"335559991":360}"> </span></li>
<li><span data-contrast="auto">Enhanced maternity and paternity pay, depending on length of service. </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":279,"335559991":360}"> </span></li>
<li><span data-contrast="auto">Up to 10 days compassionate leave.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":279,"335559991":360}"> </span></li>
<li><span data-contrast="auto">Buy back up to 3 days each year.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":279,"335559991":360}"> </span></li>
<li><span data-contrast="auto">Unlock 2 days volunteer leave after 12-months.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":279,"335559991":360}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Wellbeing Support</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":160,"335559740":279}"> </span></p>
<ul>
<li><span data-contrast="auto">Access face-to-face and virtual appointments with our in-house GP.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":279,"335559991":360}"> </span></li>
<li><span data-contrast="auto">Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa. </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":279,"335559991":360}"> </span></li>
<li><span data-contrast="auto">State-of-the-art on-site gym.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":279,"335559991":360}"> </span></li>
<li><span data-contrast="auto">Access to our on-site physio.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":279,"335559991":360}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Other Perks</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":160,"335559740":279}"> </span></p>
<ul>
<li><span data-contrast="auto">Save up to 12% on the cost of personal tech through our salary sacrifice scheme.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":279,"335559991":360}"> </span></li>
<li><span data-contrast="auto">Subsidised bus pass from Manchester City Centre to our ICON office. </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":279,"335559991":360}"> </span></li>
<li><span data-contrast="auto">Up to 50% staff discount on THG brands.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":279,"335559991":360}"> </span></li>
<li><span data-contrast="auto">On-site staff shop.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":279,"335559991":360}"> </span></li>
<li><span data-contrast="auto">Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":279,"335559991":360}"> </span></li>
<li><span data-contrast="auto">Anniversary gifts when you hit 5 and 10 years of service.</span></li>
</ul><div class="content-conclusion"><p><strong>THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.</strong></p>
<p><strong>THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.</strong></p>
<p><strong>Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our <span class="mark75xs2u5gf" data-markjs="true" data-ogac="" data-ogab="" data-ogsc="" data-ogsb="">Talent</span> team to discuss further.</strong></p></div>
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