Retail Sales Keyholder - FT

<p><a href="https://www.cuyana.com/" target="_blank">Cuyana</a> is <em>now</em> <em><strong>hiring</strong></em> a full-time <strong>Clienteling Lead </strong>(keyholder) to join our<span style="font-weight: 400;"> our <a href="https://cuyana.com/pages/venice" target="_blank">Abbott Kinney </a> store location.</span></p> <p><span style="font-weight: 400;">Are you a self-motivated team player who enjoys delivering exceptional customer service to create a memorable retail experience? Then you may have the ideal skills to be part of our team!</span></p> <p><em><span style="font-weight: 400;">Benefits:&nbsp; Medical, dental, vision, life, disability; vacation, sick, and holiday pay; commuter benefit, 401k, bonus, productive incentives, and generous employee discount.</span></em></p> <p><span style="font-weight: 400;">RESPONSIBILITIES*</span></p> <p><span style="font-weight: 400;">Sales &amp; Client Generation</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Build strong personalized customer engagement through consistent follow through and relationship building</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide customized virtual and in-person styling services within Cuyana customer segmentations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Maintain and build a book of client business through various outreach methods</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide a premier customer experience at all times</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Reach and exceed individual and store sales targets and KPIs&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Expert on product and brand knowledge</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proactive in outreach to customers regarding new product launches and brand information</span></li> </ul> <p><span style="font-weight: 400;">Operations</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Complete all store transactions - purchases, returns, exchanges</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Process and receive stock transfers</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Organize, maintain, and clean the store and stockroom</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Merchandise the sales floor with direction from manager and product team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Open and close store and follow all processes and procedures when Store Manager is not on duty</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Give back as part of the Cuyana Community (help teammates during peak season, support retail events, volunteer + community events)</span></li> </ul> <p><em><span style="font-weight: 400;">*Responsibilities may change based on business needs</span></em></p> <p><span style="font-weight: 400;">REQUIREMENTS</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">2+ yrs retail experience, 6+ mos leadership exp in a sales driven environment; Apparel / accessories contemporary brand exp a</span><span style="font-weight: 400;"> must; clienteling a plus</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Connection to Cuyana's </span><a href="https://www.cuyana.com/about-us"><span style="font-weight: 400;">Fewer, Better</span></a><span style="font-weight: 400;"> philosophy</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Team player who thrives in fast paced environments</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Professional attitude and customer service focused</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Dependable with all store responsibilities</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Flexible, adaptable, and willing to jump in and help</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong leadership, organization, written and verbal communication skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Capable of handling difficult customer conversations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Technology savvy</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Flexible work schedule - <strong>open availability for weekends, evenings, events, holidays</strong></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Able to bend, reach, lift, climb ladders, and move product; Able to carry 25 - 30 lbs</span></li> </ul> <p>A CONNECTION TO OUR VALUES</p> <p>We look for mission and values-aligned candidates who respect each other and foster an open and supportive environment. We are a team of highly motivated team players who thrive in fast-paced, nimble environments.&nbsp;</p> <ul> <li><strong>Cultivate Community</strong>&nbsp; – you are honest, inclusive and always willing to lend a hand</li> <li><strong>Create Excellence&nbsp;</strong>– you are accountable, decisive and drive for results</li> <li><strong>Build &amp; Evolve&nbsp;</strong>– you are curious, look to push the status quo by bringing new solutions, and seek feedback along the way</li> </ul> <p>Compensation range for this role is $22-26/hr commensurate with experience.</p> <p><em>Cuyana is proud to be an Equal Opportunity Employer. It is Cuyana’s policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, and hiring decisions are made accordingly.</em></p> <p>&nbsp;#LI-Onsite</p>