Retail Service Team (Casual Kiosk Attendant, Bartender, Bar Back)

Key Responsibilities

• Serve food and beverages efficiently and professionally at concession areas.
• Take orders over the counter, input into EPOS systems, and process payments accurately. 
• Assist customers with self-service units when required. 
• Maintain high standards of hygiene and food safety in line with company policies. 
• Restock concessions and ensure products are displayed attractively throughout the event. 
• Keep catering units clean, tidy, and compliant with health and safety regulations. 
• Follow all compliance requirements, including Challenge 25 for alcohol service and allergen procedures. 
• Provide friendly, helpful service to all customers, resolving queries promptly. 
• Work collaboratively with team members and supervisors to meet service targets. 
• Assist with concession setup before kick-off and close-down after events. 
• Monitor stock levels and report shortages or issues to supervisors. 
• Uphold our brand standards and deliver experiences that last long in the memory of our fans and guests

Skills, Knowledge and Expertise

• Strong communication and customer service skills. 
• Ability to work in a fast-paced environment and remain calm under pressure. 
• A positive attitude and willingness to learn. 
• Flexibility to work evenings, weekends, and matchdays as required. 
• Ability to provide fast, friendly, and efficient service in a high-volume environment. 

Benefits