Retention Specialist US Process
Lytegen
- Employment
- Full-time
About the role
Why This Role Exists
Customers hesitate. Projects stall. Pipelines die without ownership.
This role exists to retain customers, move live projects forward, and prevent fallout across the entire post-sale lifecycle. You will function as the project owner for assigned customer accounts, responsible for execution, communication, and forward momentum.
What You Will Own
You are accountable for assigned customer projects end-to-end.
Your responsibilities include:
• Managing customer projects through defined pipeline stages
• Acting as the primary point of contact for customers once friction appears
• Driving next steps, approvals, and decisions to keep projects moving
• Handling objections, delays, and cancellation risks directly
• Coordinating with sales, operations, and external partners
• Enforcing timelines and commitments across all stakeholders
• Escalating issues with context and proposed resolution
• Maintaining accurate project and pipeline status
If a project stalls or cancels, you are expected to know exactly why.
Requirements
Do not apply if you do not meet these.
• 3+ years in customer retention, account management, customer success, or sales operations
• Direct experience owning customer accounts or post-sale pipelines
• Strong English communication with confident call presence
• Experience working with US or international customers
• Comfortable managing multiple projects at once
• Willingness to work US time zones
Benefits
Growth Opportunities
Competitive Salary
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