Revenue Operations Lead

About Luma 

Where You Come In

What You'll Do

• Own and optimize the GTM technology stack, including CRM, sales engagement, and customer success platforms, ensuring accurate data and seamless workflows across systems.
• Lead CRM enhancements, systems implementations, and process improvements that improve visibility, efficiency, and execution across GTM teams.
• Build and maintain dashboards and reporting infrastructure for forecasting, pipeline health, retention, expansion, and revenue performance.
• Design and improve lead routing, lifecycle management, and handoff processes across Marketing, Sales, and Customer Success.
• Partner closely with Sales and Customer Success leadership on territory planning, capacity planning, quota design, and compensation modeling.
• Support quarterly and annual planning cycles, including forecasting, headcount planning, and operational performance reviews.
• Identify opportunities to leverage AI-powered tools and workflows to improve productivity, reporting, and business decision-making.
• Ensure data integrity and establish scalable processes that support Luma's continued global growth.

Who You Are

• 5+ years of professional experience in Revenue Operations, Sales Operations, Customer Success Operations, or Business Operations.
• Proven experience supporting both Sales and Customer Success organizations in a high-growth technology environment.
• Strong technical proficiency with CRM platforms and systems implementation, including Salesforce, HubSpot, or similar GTM technology ecosystems.
• Advanced analytical skills, including proficiency with Excel/Sheets, reporting tools, and operational analysis, with the ability to translate complex data into actionable business insights.
• Demonstrated hands-on experience building and improving operational processes, systems, and reporting infrastructure.
• Familiarity with modern AI tools and workflows, including platforms such as Claude, and a demonstrated ability to leverage AI to improve efficiency and execution.
• Exceptional cross-functional communication skills with the ability to influence stakeholders across multiple teams and levels.
• High agency and comfort operating in a fast-paced startup environment with significant ownership and ambiguity.
• Experience working across sales and customer success motions with proven cross-functional impact.

What Sets You Apart (Bonus Points)

• Experience working in media, advertising technology, creative technology, or generative AI companies.
• Experience with advanced business intelligence tools such as Looker, Tableau, Sigma, or similar platforms.
• Experience implementing or scaling CRM and GTM systems in rapidly growing organizations.
• Prior experience helping scale operational infrastructure during periods of significant company growth.
• Demonstrated leadership potential and interest in growing into a future RevOps leadership role.

About Luma