Revenue Operations Manager

The Role

What You’ll Do

• Own our GTM stack end-to-end: HubSpot (admin, data model, workflows, reporting), Chili Piper, Clay, and our sales engagement tools (e.g., Apollo/Outreach).
• Design the operating system for revenue: lifecycle stages, routing rules, SLAs, and handoffs (BDR → AE → CSM), with required fields and entry/exit criteria.
• Territories & coverage: carve territories, account assignment rules, and capacity models; evolve them as we scale headcount and segments.
• Reporting & forecasting: build dashboards for pipeline coverage, conversion/velocity, forecast accuracy (new/expansion/renewal), and rep productivity; run the weekly operating cadence.
• Data quality & enrichment: de-dupe, normalize, and enrich data; implement guardrails so the system stays clean as volume grows.
• Instrumentation for outcomes: attribute leads/opps to sources/programs, identify leaks/bottlenecks, and propose fixes (enablement, collateral, process, or pricing).
• Cross-functional glue: coordinate with Finance (targets, commissions), Marketing (lead scoring, campaign ROI), and CS (expansion/renewals) to keep plans and actuals aligned.
• Enablement hand-off: document processes/playbooks and train reps/managers so changes stick.

What You’ll Bring

• 4–7+ years in RevOps/Sales Ops/Revenue Strategy at a high-growth SaaS company (Series A–C ideal).
• HubSpot power user (admin level) with automation/workflows, custom objects, and reporting; hands-on with Chili Piper and Clay; fluent in sales engagement tools.
• Proven track record designing stage governance, routing rules, territories, and SLAs—plus the documentation and training to make them real.
• Strong analytical chops; you can turn raw CRM data into insight and action without waiting on a data team.
• Builder mindset: bias to ship, comfort with ambiguity, and taste for crisp, scalable systems over hacks.
• Bonus: experience with post-sales revenue (renewal/expansion), commission/plan design, or our ICP (home services/field service).

Why Avoca