Robot Service & Support Engineer

Agile Robots is a global leader in industrial and humanoid robotics and physical AI, integrating advanced machine learning and robotic vision to redefine the future of work. Headquartered in Munich with a global workforce of 3,200+, we are now establishing our North American footprint. 

We are a rapidly growing world-class team, constantly on the cutting edge of what’s possible in AI-driven robotics and automation, creating fast time-to-market solutions for the automotive, consumer electronics, healthcare and service industries. Our products are known for their precision, reliability, and ease of integration. We are actively recruiting engineering professionals with a solid foundational background in advanced automation to scale our operations and support the deployment of our cutting-edge robotic systems. 

We are seeking a motivated, hands-on and technically capable Robot Service & Support Engineer. You will serve as a technical contact for customers, performing deployment, operation, and physical repairs of our robotic systems. This role is a unique blend of digital troubleshooting and hands-on electromechanical service and repair. Our team works closely with R&D and customers to ensure robots operate reliably in real-world environments.

Requirements

Key responsibilities

• Learning & Development: Participate in intensive training programs covering robot kinematics, electrical control systems, and proprietary software. Work toward becoming a subject matter expert in the mechanical assembly and disassembly of our robotic systems. 

• Tier 1 Technical Support: Provide initial responses to customer inquiries via phone and email. Assist in diagnosing basic mechanical and software issues, escalating complex cases to Tier 2/3 support as needed. 

• Hands-on Service & Repair: Perform on-site and in-house repairs, including replacing motors, sensors, cabling, and structural components. Conduct preventative maintenance checks to ensure hardware longevity. 

• Diagnostic Assistance: Utilize schematics, test equipment, and diagnostic log files to identify root causes for performance issues and system failures. 

• Documentation: Assist in the creation of "lessons learned" reports and internal service notes. Update FAQ articles based on common entry-level troubleshooting queries. 

• Cross-Functional Support: Shadow senior engineers during site visits and collaborative meetings with Manufacturing and R&D to understand the product lifecycle and common field challenges. 

• Inventory & Tools Management: Maintain the local service kit and tools, ensuring all diagnostic equipment is calibrated and spare parts are organized for rapid deployment. 

Experience & Attributes

• 3+ years of hands-on experience in technical or robotics-related service and support roles.
• Education: Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Computer Science, Robotics, or a related technical field. 

• Technical Aptitude: Familiarity with basic electrical circuits, hand tools, electromechanical troubleshooting, log analysis and at least one programming language (e.g., Python, C++, or PLC logic). 

• Problem-Solving: A "tinkerer" mindset with a strong desire to take things apart and understand how they work. 

• Communication: Ability to explain technical concepts clearly to non-technical users. 

• Travel: Willingness to travel to customer sites, locally and throughout the U.S., for hands-on service, training, systems installation and commissioning. 

Benefits

• Competitive salary and performance-based bonuses. 

• Comprehensive benefits package, including health, dental, vision insurance, and 401k. 

• Generous paid time off and paid holidays. 

• Opportunities for professional development and continuous learning in cutting-edge robotics technology. 

Agile Robots is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.

Accommodations: If you require a reasonable accommodation during the application or interview process, please contact USA@agile-robots.com