Romanian-Speaking Player Support Specialist - Sofia, Fully Paid Relocation

Mercier Consultancy is seeking a dedicated Romanian-Speaking Player Support Specialist to join our gaming department in Sofia, Bulgaria, with a fully paid relocation package! This is an excellent opportunity for Romanian-speaking professionals passionate about gaming and customer service to advance their careers in a dynamic environment.

In this role, you will provide exceptional support to our Romanian-speaking gaming community, assisting with inquiries, troubleshooting issues, and ensuring an outstanding player experience. You will play a key role in fostering a positive community atmosphere.

Responsibilities

• Provide high-quality player support to Romanian-speaking customers via email, chat, and social media channels
• Resolve technical, gameplay, and account-related issues efficiently
• Maintain accurate records of player interactions and issues in our support system
• Collaborate with cross-functional teams to address complex player concerns
• Gather and relay player feedback to development teams to help improve products
• Contribute to a welcoming and engaging gaming community
• Stay updated on the latest gaming trends and product developments

Requirements

• Fluency in Romanian and English, both written and spoken. Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
• Excellent communication and customer service skills
• Previous experience in player support or customer service roles preferred
• Passion for gaming and familiarity with gaming culture
• Strong problem-solving abilities and attention to detail
• Ability to work independently and collaboratively within a team
• Willingness to relocate to Sofia, Bulgaria (relocation fully paid by the company)
• Experience with customer support software and gaming platforms is a plus

Benefits

• Financial support during relocation
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses