Room Service Manager - Soho Farmhouse

<p><strong>The Role…&nbsp;</strong></p> <p></p> <p data-start="197" data-end="424">At Soho House, a <strong data-start="214" data-end="238">Room Service Manager</strong> is responsible for leading the full Room Service operation, ensuring the highest standards of quality, consistency and efficiency across all food, beverage and in-room amenity delivery.</p> <p data-start="426" data-end="750">You will take ownership of the department, driving service excellence, operational performance and team development. Working closely with the wider operations team, you will ensure a seamless experience for members and guests, with every order delivered promptly, beautifully presented and aligned with Soho House standards.</p> <p data-start="752" data-end="920">This is a hands-on, member-facing leadership role requiring strong commercial awareness, attention to detail and the ability to lead and inspire a high-performing team.</p> <hr> <p><strong>What's in it for you?</strong></p> <ul> <li>Weekly Pay</li> <li>Team meal whilst on shift prepared by our chefs</li> <li>Soho Friends Membership</li> <li>50% Team discount on Food &amp; Drink, 7 days a week</li> <li>Staff Room Rates</li> <li>Health Cash Plan (option to up to 2 additional dependents)</li> <li>Dental Plan (option to add up to 2 additional dependents)</li> <li>Birthday Day Off after 1 years' continuous service</li> <li>Up to 50% Staff Discount on Cowshed &amp; Soho Home</li> <li>In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.</li> <li>Free Counselling Sessions</li> <li>Cookhouse &amp; House Tonic: Our Cookhouse &amp; Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.</li> <li>Continuous training to develop yourself personally and professionally</li> <li>Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.</li> </ul> <p>Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career</p> <hr> <p><strong>Key Duties...</strong></p> <p></p> <ul> <li data-start="1968" data-end="2068" data-section-id="1xl1nmd">Lead and manage the Room Service operation, ensuring consistent delivery of high-quality service</li> <li data-start="2069" data-end="2170" data-section-id="1anxp88">Take full ownership of service standards, presentation and guest experience within the department</li> <li data-start="2171" data-end="2273" data-section-id="m4yfep">Manage, develop and inspire the Room Service team, creating a positive and high-performing culture</li> <li data-start="2274" data-end="2357" data-section-id="5ou594">Oversee scheduling, labour control and resource planning to meet business needs</li> <li data-start="2358" data-end="2459" data-section-id="12yppxq">Monitor service times, identify areas for improvement and implement solutions to drive efficiency</li> <li data-start="2460" data-end="2562" data-section-id="11ehrhp">Collaborate closely with Kitchen, Bar, Front Office and Housekeeping to ensure seamless operations</li> <li data-start="2563" data-end="2641" data-section-id="1qqme5h">Manage stock control, ordering and cost efficiencies within the department</li> <li data-start="2642" data-end="2725" data-section-id="q0tp28">Handle escalated guest feedback, resolving issues with professionalism and care</li> <li data-start="2726" data-end="2808" data-section-id="5i20jc">Ensure full compliance with food safety, hygiene and health &amp; safety standards</li> <li data-start="2809" data-end="2881" data-section-id="1n7bxu9">Lead training, onboarding and continuous development of team members</li> <li data-start="2882" data-end="2967" data-section-id="1i0xkz9">Support wider operational initiatives and contribute to overall House performance</li> </ul> <p></p> <hr> <p><strong>What we are looking for...</strong></p> <p>A successful Room Service Manager for Soho House will ideally have 3-5 years’ experience in a busy, high-profile venue, with previous supervisory experience and a natural flair for first-class service. You’ll be confident leading a team, solution-focused and passionate about delivering exceptional member experiences.</p> <ul> <li>3-5 years’ experience in a busy hospitality or hotel environment, ideally within room service or F&amp;B</li> <li>Previous Management, Supervisory or team leadership experience</li> <li>Excellent interpersonal skills and ability to build strong relationships (internal and external)</li> <li>Strong attention to detail and presentation</li> <li>Excellent customer service and problem-solving skills</li> <li>Fluent in English</li> <li>Highly organised and reliable</li> <li>Ability to work and maximise relationships within a diverse team</li> <li>Computer literacy within Opera, Micros and Open Table are advantageous</li> </ul> <p><strong><span data-contrast="auto">Physical Requirements:</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Must be over the age of 18</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></li> <li><span data-contrast="auto">Must be able to seize, grasp, turn and hold objects by hand</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></li> <li><span data-contrast="auto">Able to work on your feet for at least 8 hours</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></li> <li><span data-contrast="auto">Occasionally kneel, bend, crouch and climb as required</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></li> </ul>