Rooms Division Manager

Key Responsibilities

•  Accountable for upholding Company and Public Health standards for cleanliness, sanitation, maintenance, and related services in guest staterooms, teammate cabins, guests and teammate public areas, and associated areas. 
• Performs daily inspections to ensure consistent cleanliness, sanitation, presentation and timely readiness of guest staterooms and guest and teammate public areas. 
• Responsible for the efficient operation of the Laundry and the quality and timeliness of clean and pressed linens and guest and teammate personal items.
• Performs timely preventive maintenance and inventory reviews, and ongoing reporting of the condition of all fixtures and furnishing items in guest and teammate spaces. 
• Consistently exceeds the Rooms Division Key Performance Indicators (KPI), by driving a personalized guest-centric team culture and ensuring teammates demonstrate understanding and commitment to the service excellence program and the experiential ownership approach. 
• Responsible for guest satisfaction, supporting the teams to provide timely, effective, and personalized resolutions, while driving down ship specific post cruise complaints. 
• Actively ensures that all Rooms Division teammates display a positive and professional demeanor and are fully trained on company service standards and programs. 
• Manages all Rooms Division expenditures within the budget allocation. 
• Trains and monitors performance of Rooms Division team to maximize Laundry revenue and minimize laundry costs/refunds due to damaged items. 
• Trains and monitors performance of the Rooms Division team to minimize waste, breakages and mishandling of supplies and equipment. 
•  Mentors the Rooms Division team through coaching, training, and ongoing development to support career progression and ensures that all Rooms Division teammates maintain and complete structured training that enhances all key elements of their roles. 

Skills, Knowledge & Expertise

• Minimum 10 years of work experience in cruise industry or mixture of shipboard / land-based hotel operation.
• Minimum 5 years professional experience as a Housekeeping Manager onboard cruise ship.
• High School Diploma/GED or associate degree
• Strong general management skills, including time management, information analysis, planning and organizing, decision-making, problem-solving, and delivery of results.
• Excellent command of the English language, both verbal and written. Knowledge of additional languages is preferred.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities. 
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality. 
• Ability to continuously surprise and delight guests throughout their cruise experience. 
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Job Benefits

• A competitive salary package.
• Your comfortable single cabin - your space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.