ROVING CHANGE AND DEPLOYMENT MANAGER

JOB SUMMARY:

The Roving Change & Deployment Manager (East and Southern Africa Region) is a role sitting within the Transformation team at CARE USA. This role will support the team in its aim to deliver high priority global projects implementing new systems and business processes across CARE. The role is responsible for ensuring all key office stakeholders understand CARE's Change Management methodology and its application, facilitating and supporting the offices with each project roll-out, ensuring active office engagement and ownership to achieve a successful implementation.

For 2026/2027, the role will primarily be responsible for delivering Change and Project activities relating to the implementation of the Supply Chain & Finance Platform. This implementation will include supporting country offices across the East and Southern Africa Region, and potentially other regions in which CARE works. Approximately 10-20% of the time is expected to be spent traveling to support country offices.

Role Dimensions:
· Solid reporting line to the Director of Change and Deployment, with a dotted reporting line to the Senior Global Change Manager for the Supply Chain & Finance Platform project.
· Close co-operation with regional and country office teams, functional leads and Transformation team members.

RESPONSIBILITIES:

Change & deployment implementation

• Facilitate the development of high quality change and deployment country plans per project, which fully addresses the roll out and consolidation into business as usual 
• Carry out country-level change impact assessments to ensure change plans are appropriately localise
• Ensure a full understanding of business processes and systems to be implemented
• Proactively identify risks, ensure these are addressed and mitigated by the country, regional or centre office

Engagement with Regional & Country colleagues

• Engage with relevant country staff and stakeholders, encouraging a culture of taking responsibility for both resolving issues and celebrating successe
• Influence and oversee increased transparency on project progress, reporting independently on country status via the Deputy Director of Change Delivery
• Proactively interact with all necessary stakeholders who can support preparation, roll out and consolidation per country

Change Management Training and Support

• Train and coach relevant country and regional office staff in CARE’s change management methodology.
• Outside of supporting Transformation deployments, provide change management support to country offices that are wanting to manage their own internal changes (such as an office restructure).

Support improvement of CARE’s Project Delivery Lifecycle 

• Contribute towards the continued improvement of CARE’s change management methodology by sharing lessons learned and best practice with the Director of Transformation Delivery
• Facilitate in the sharing of project experiences and issues among the Transformation Team