Runner

<p><strong>Job Purpose…</strong></p> <p>As a&nbsp;Runner&nbsp;with&nbsp;Soho House,&nbsp;your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have&nbsp;fun&nbsp;and make an impact&nbsp;</p> <p>Your main responsibility is to&nbsp;assist&nbsp;the waiting staff and make sure the member gets a superior experience. You will deliver food orders from the kitchen (or drinks orders from the bar) to members’ tables, acting as a point of contact between the kitchen/bar and the floor. Other responsibilities include ensuring tables are set up for service.&nbsp;</p> <p><strong>Key Accountabilities</strong></p> <ul> <li>To bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members.&nbsp;&nbsp;</li> <li>To&nbsp;maintain&nbsp;a spotless, pristine work environment.&nbsp;</li> <li>To provide&nbsp;service to and is accountable for an assigned section.&nbsp;</li> <li>To develop&nbsp;relationships with members&nbsp;in order to&nbsp;provide personalized service.&nbsp;</li> <li>To polish&nbsp;cutlery ensuring they are ready for service.&nbsp;&nbsp;</li> <li>To prepare&nbsp;any additions to tables in advance (preparing lemon wraps, condiments, butter portions etc).&nbsp;</li> <li>To support with&nbsp;opening and closing procedures including but not limited to the set up and break down of stations.&nbsp;</li> <li>To&nbsp;maintain&nbsp;a spotless and pristine working environment.&nbsp;&nbsp;</li> <li>To attending regular meetings with front and back of house teams to learn about any menu changes and specials&nbsp;alongside daily tastings.&nbsp;&nbsp;&nbsp;</li> <li>To wipe&nbsp;down tables after members have left&nbsp;resetting&nbsp;the restaurant so we can welcome reservations and accommodate walk ins.&nbsp;</li> <li>To&nbsp;handling all member interactions with the highest level of hospitality and professionalism&nbsp;and escalate any complaints to your floor manager.&nbsp;</li> <li>To act in&nbsp;all matters related to safety, security, satisfaction and wellbeing of employees and members.&nbsp;&nbsp;</li> <li>To assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality.&nbsp;</li> <li>To support&nbsp;the&nbsp;team&nbsp;with any of their needs on an ad-hoc basis.&nbsp;&nbsp;</li> </ul> <p><strong>Measures of Success</strong></p> <ul> <li>Positive feedback from member surveys.</li> <li>Mystery&nbsp;guest</li> <li>Punctuality.</li> <li>Feedback from management team.</li> <li>Weekly and monthly knowledge tests.&nbsp;</li> </ul> <p><strong>Requirements</strong></p> <p>A successful&nbsp;Runner&nbsp;for Soho House will&nbsp;ideally&nbsp;have up to experience in a busy high-profile venue and a natural flair for first class service.&nbsp;You’ll&nbsp;be reliable,&nbsp;friendly&nbsp;and happy to be a key part of the team that strives for success.&nbsp;&nbsp;</p> <ul> <li>Passion for Food,&nbsp;drinkand hospitality&nbsp;</li> <li>Strong attention to details</li> <li>Excellent customer service</li> <li>Fluent in English&nbsp;</li> <li>Organised and reliable</li> <li>Ability to handle feedback to achieve member satisfaction</li> <li>Ability to multitask and work in a fast-paced environment</li> <li>Ability to understand and follow written and verbal instructions</li> </ul> <p><strong>Physical Requirements:</strong>&nbsp;</p> <ul> <li>Must be able to seize, grasp, turn and hold objects by hand</li> <li>Able to work on your feet for at least 8 hours</li> <li>Occasionally kneel, bend, crouch and climb as&nbsp;required</li> </ul> <p><strong>Benefits:</strong></p> <ul> <li>RAL: € 22.263</li> <li>Staff Canteen</li> <li>Soho Friends Membership</li> <li>Monthly Staff Screenings &amp; Staff Gym Classes</li> <li>50% Discount on Cowshed Spa</li> <li>50% F&amp;B Discount</li> <li>Global Benefits: Any Bedroom, Any House, $100 per night</li> <li>50% Discount Public Restaurants</li> <li>Birthday Gift: 1 day OFF+Voucher</li> <li>House Hero and Introduce a Star Program</li> <li>Corporate Benefits (access discounts platform)</li> </ul> <p>&nbsp;</p>