SaaS Architect

<div class="content-intro"><p class="MsoNormal" style="margin-bottom: 12.0pt;"><span style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif; color: black;">Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. &nbsp;Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.</span></p></div><p><span style="font-family: 'trebuchet ms', geneva, sans-serif;"><em><span style="font-size: 12pt;"><strong>What We Need</strong></span></em></span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif;">NetBrain is looking for a SaaS Architect to own the end-to-end technical architecture of our next-generation SaaS platform on AWS. This is a senior, hands-on leadership role at the intersection of infrastructure, platform engineering, and product strategy — ideal for someone who has successfully taken a product from on-premises or private cloud to public SaaS and wants to do it again at scale.</span></p> <p>&nbsp;</p> <p><span style="font-size: 12pt; font-family: 'trebuchet ms', geneva, sans-serif;"><strong><em>The Impact You'll Make</em></strong></span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif;">As SaaS Architect, you will set the foundational technical direction for NetBrain’s cloud platform. Your architecture decisions will determine how the product scales, how securely it handles enterprise customer data, and how efficiently engineering teams across the organization can build on top of a shared, well-governed infrastructure. You will work directly with engineering leadership and product management, mentor senior engineers, and produce the standards, ADRs, and documentation that give teams clarity and autonomy.</span></p> <p>&nbsp;</p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif;"><em><span style="font-size: 12pt;"><strong>What You'll Do</strong></span></em></span></p> <ul> <li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Define the reference architecture for NetBrain’s SaaS platform on AWS, covering compute, networking, data, messaging, and observability layers.</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Lead the multi-tenancy design strategy, including data isolation, tenant routing, and compliance boundaries.</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Own the Infrastructure-as-Code strategy using Terraform and AWS CloudFormation, establishing reusable modules and IaC governance across engineering teams.</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Design the container and Kubernetes orchestration platform: cluster topology, workload scheduling, autoscaling, and namespace conventions.</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Architect the event-driven messaging layer using RabbitMQ (preferred) or Kafka, including schema governance, dead-letter handling, and consumer patterns.</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Define the polyglot persistence strategy across relational databases and MongoDB, including data modeling standards and backup/recovery procedures.</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Establish the observability stack (metrics, tracing, logging, alerting) and SLI/SLO frameworks aligned to enterprise customer expectations.</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Embed security into the platform architecture: encryption, IAM, secrets management, network segmentation, and a path to SOC 2 Type II.</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Produce architecture decision records (ADRs) and documentation that guide engineering teams and inform product leadership.</span></li> </ul> <p>&nbsp;</p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif;"><em><span style="font-size: 12pt;"><strong>What You Bring</strong></span></em></span></p> <ul> <li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">8–12+ years in software or infrastructure engineering, with 4+ years in an architecture role for a SaaS product.</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Deep, hands-on AWS experience across compute, networking, storage, and managed services — not just familiarity.</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Proven track record of architecting multi-tenant SaaS platforms, ideally transitioning a product from on-premises or private cloud to public SaaS.</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Strong command of cloud-native design patterns: event-driven architecture, microservices decomposition, twelve-factor applications, and API-first design.</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Experience leading architecture across multiple engineering teams — setting direction without owning every implementation.</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Ability to produce documentation that engineers can build from and executives can reason about; comfortable presenting tradeoffs to non-technical stakeholders.</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Manual Dexterity: Repetitive motion of wrists, hands and fingers for using a computer.</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-family: 'trebuchet ms', geneva, sans-serif;">Stationary Tasks: Sitting for extended periods, remaining in a stationary position.</span></li> </ul> <p>&nbsp;</p> <p><span style="font-size: 12pt; font-family: 'trebuchet ms', geneva, sans-serif;"><strong><em>What We Offer</em></strong></span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Our comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company.</span></p> <p><span style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;">For this role, the estimated base is $170,000 - $200,000&nbsp;+ Bonus. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process.</span></p> <p><span style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;">The range listed above is a guideline and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes but is not limited to 401k and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy.</span></p><div class="content-conclusion"><p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">NetBrain invites all interested and qualified candidates to apply for employment opportunities.</span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.</span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at:&nbsp;<a href="mailto:people@netbraintech.com">people@netbraintech.com</a>&nbsp;and we will be happy to assist you.</span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions.</span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</span></p> <p>&nbsp;</p></div>