About the role
About the Role
Lead by example in promoting optical and hearing services within the store to drive appointments
Maintain accurate customer records and manage stock levels
Provide outstanding customer service and handle enquiries professionally
Assist patients in selecting frames and lenses suited to their needs and lifestyle
Perform adjustments and repairs
Schedule and confirm patient appointments
Support the fitting and dispensing of contact lenses
Conduct preliminary pre-tests and measurements
Support management in achieving store sales targets
Support marketing initiatives and special events
Coaching and training the team
Lead by example to deliver store targets
Strong background in retail, customer service, or sales
Excellent communication and interpersonal skills
Detail-oriented with strong organisational abilities
Ability to multitask and thrive in a fast-paced setting
Commercial awareness and ability to maximise sales opportunities
Ability to coach and support in leading a team to success
Previous optical experience essential - Minimum 3 years
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