Sales and Customer Service Advisor

• Handle inbound enquiries from new and existing customers, converting interest into bookings or meetings. 
•  Identify and act on opportunities to upsell or cross-sell services to maximise customer value. 
•  Build strong customer relationships to encourage repeat business and long-term loyalty. 
•  Confidently promote services, packages, and promotions in an engaging way. 
•  Manage bookings accurately and efficiently, ensuring all details are recorded correctly. 
•  Follow up with potential customers to secure bookings and improve conversion rates. 
•  Work towards individual and team targets for bookings, engagement, and revenue growth. 
•  Deliver an outstanding customer experience at every stage of the journey. 
•  Collaborate with colleagues and departments to ensure seamless service delivery. 
•  Handle complaints professionally, turning challenges into positive outcomes.

• Experience in sales and customer service.
•  Confidence working with senior decision-makers and building trust quickly. 
•  Strong ability to self-manage a busy workload while staying focused. 
•  A proactive team player with energy, drive, and a positive attitude.
•  Administrative experience with proficiency in MS Word, Excel, and Outlook. 
•  Excellent written and verbal communication skills with strong attention to detail.
•  Ability to understand wider business impact and identify opportunities for growth and improvement. 

• 33 days’ annual leave including bank holidays, with additional leave through long service awards and a holiday purchase scheme.
• Employee referral scheme and long-service recognition awards.
• Company sick pay and internal wellbeing support.
• Employee Assistance Programme for you and your immediate family.
• Free onsite parking and on site electric vehicle charging points (contribution applicable).
• Salary sacrifice options to support flexible benefits choices.
• Learning and development opportunities, including formal training, informal learning, and leadership development programmes.
• Regular team activities and social events.
• The opportunity to work for an organisation with strong values, high aspirations, and a people first culture.

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