Sales Coordinator

• The hotel achieves its Financial Objectives.
• The Sales team that the person works with achieves their revenue objectives.
• The person achieves their personal objectives.

Key Responsibilities

• Support the Director of Sales in their day to day activities and to assist them in achieving their personal and team objectives.
• Determine and implement the procedures and standards of an effective filing system.
• Provide adequate supplies of stationary and ensures that the following forms are used and kept updated at all times:

1. Timesheets
2. Purchase orders
3. Travel authorizations for business trips
4. Collateral reprint orders
5. Brochure supplies (office)
6. Holiday and sick leave
7. Expense forms

• Maintain and update inventory: control of all gifts and giveaways.
• Maintain an up-to-date operating manual of the department, incl. policies and procedures, rules and regulations.
• Compile reports and statistics by specific timeframes.
• Assist with the co-ordination of direct mail campaigns on behalf of sales and marketing, labeling, data collection and distribution of mail items.
• Ensure the efficient liaison between the sales office and other sales offices in sister hotels, including the distribution of our sales correspondence and collateral to other hotels.
• Annual contracting administration for corporate and leisure business.
• Ensure that store requisitions are submitted monthly.
• Ensure ordering of business cards.
• Ensure sensible and effective use of the telephone – all incoming calls promptly answered in an agreed manner.
• Ensure that calls are screened and dealt with in an appropriate way.
• All enquiries to be dealt with within 24 hours.
• Assist telesales research of existing/new clients within guidelines of Director of Sales / Director of Sales & Marketing.
• Sort all incoming mail for the attention of the Director of Sales and Marketing and Sales Department.
• Ensure the strict confidentiality of information passing though the office.
• Record minutes of all meetings conducted by the Director of Sales and Marketing and any others as when directed by the Sales and Marketing team from time to time.
• Maintain the highest standards of professional, ethics, and attitude toward all hotel guests, clients, and colleagues.
• Coordinate and assist in organising sales trips.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
• Understand and strictly adhere to the rules & regulations established in the employee handbook and the hotel’s policy on fire, hygiene, health & safety.
• Ensure that all potential and real hazards are reported and rectified immediately.
• Understand and strictly adhere to the hotel’s employee rules & regulations.
• Perform any other duties as assigned to them by management.

Skills, Knowledge and Expertise

• English – excellent oral and written skills
• Local language – preferably with excellent oral and written skills in Maltese
• Additional language - beneficial

• Planning/organisation skills
• Adaptability
• Flexibility
• Initiative
• Creativity

• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Interest to develop in the Sales department
• Communication skills
• Attention to details