Sales Engineering Specialist

<p>&nbsp;</p> <div>EBANX believes in doing whatever it takes to make our Merchants successful and the Sales Engineer helps to drive that success every day. EBANX Integration team is seeking a highly skilled and experienced Sales Engineer (SE) to play a key role within the Operation department. This SE will join a team responsible for providing technical consulting and supporting as well as product guidance to Merchants looking to integrate EBANX as a payment processing services in Latin America. This is a Merchant-facing role where SE will work in conjunction with both pre and post-sales teams in APAC facilitating negotiations and technical solutions by performing technical selling of EBANX products and services.We are looking for a dynamic individual with fast, innovative thinking to deliver strong communication, excellent Merchant interaction, and exceptional troubleshooting skills. The right person will have solid business acumen and can thrive in a highly collaborative (and highly supportive) team environment.<br><br><strong>Your day-to-day impact:</strong></div> <ul> <li>Work closely with the Commercial Team to understand complex merchants’ needs and define the best technical solution to solve them;</li> <li>Making technical presentations and demonstrating how a product will meet Merchant needs;</li> <li>Providing pre-sales technical assistance and product education;</li> <li>Persuading Merchants that a product or service will best satisfy their needs;</li> <li>Work with key internal stakeholders, including Product, Operation, Legal, Compliance and Development teams to address specific Merchant business requirements or new product features;</li> <li>Prioritizes, communicates, and mitigates issues and risks with internal and external stakeholders promptly and clearly;</li> <li>Handle post-live communication and follow-ups with relevant stakeholders;</li> <li>Act as main technical point of contact for all implementation-related activities throughout the integration lifecycle;</li> <li>Facilitate setting up Merchant accounts, provide technical support and guide Merchants through testing and pre-launch activities.</li> </ul> <h3><br><strong>Must-haves to shine in this role:</strong></h3> <ul> <li>Relevant experience in integrations and deep understanding of APIs;</li> <li>Broad understanding of technical concepts and payment processing;</li> <li>Excellent communication skills to translate API / technical terms to business/corporate stakeholders;</li> <li>Ability to successfully interact and dynamically adapt to communication styles with all levels of audiences including managers, and technical/IT staff;</li> <li>Ability to quickly assess and troubleshoot Merchant integration issues;</li> <li>Effective time management skills to work with multiple customers simultaneously;</li> <li>Ability to function independently and in team environment;</li> <li>English proficiency.</li> </ul> <h3><br><strong>Bonus points if you have:</strong></h3> <ul> <li>Develop and maintain strategic partnerships with key stakeholders and decision-makers within client organizations to understand their business objectives and align our payment solutions accordingly;</li> <li>Experience in Payments Market, E-commerce, or similar industries;</li> <li>Stay abreast of industry trends, regulatory changes, and technological advancements to provide informed recommendations and maintain a competitive edge;</li> <li>Encourage a culture of continuous learning and innovation within the team, promoting knowledge sharing;</li> <li>Collaborate with the compliance and risk management teams to ensure adherence to industry standards and regulatory requirements.</li> </ul> <p>&nbsp;</p> <h3><strong>EBANX offers:</strong></h3> <ul> <li><strong>Performance Bonus: </strong>Annual bonus program based on company results.</li> <li><strong>Meal Allowance: </strong>Monthly allowance to support your meals.</li> <li><strong>EBANX Education:</strong> Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.</li> <li><strong>EBANX Skills:</strong> Dedicated budget for courses, certifications, and workshops to encourage continuous learning.</li> <li><strong>Language Classes:</strong> Language classes to support your personal and professional development.</li> <li><strong>Health &amp; Well-being: </strong>Medical and dental plans with extensive coverage, including support for dependents and wellness programs.<br><strong>Flexible Work Culture:</strong> Semi-flexible hours, additional day off on your birthday.</li> <li><strong>Well-being Program: </strong>Access to activities and resources that promote physical and mental health.</li> </ul> <p>&nbsp;</p> <p>Learn more about our <strong>#ebanxlife</strong> on&nbsp;<a href="https://www.linkedin.com/company/ebanx/mycompany/?viewAsMember=true">LinkedIn</a> and <a href="https://www.instagram.com/ebanxlife/">Instagram</a>, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.</p> <p>✨ An <strong>Out Of The Ordinary</strong> career is waiting for you here!</p>