Associate Sales Engineering Support Administrator (Manila)

Key Responsibilities

• Run daily triage calls to review presales requests, assess urgency, and allocate resources appropriately. 
  
  
• Maintain accurate records of presales requests and ensure documentation is classified and updated correctly. 
  
  
• Communicate status updates and guidance to presales team members, ensuring adherence to defined processes. 
  
  
• Respond to inquiries from Sales, Scheduling, and Delivery teams via email, phone, and Microsoft Teams. 
  
  
• Contribute to process improvement initiatives to enhance efficiency within the presales function. 
  
  
• Support administration of day-to-day presales operations, including CRM data management. 
  
  
• Assist in mapping and categorizing presales documentation for easy retrieval and compliance. 
  
  

Skills, Knowledge & Expertise

• Excellent organizational and administrative skills. 
  
  
• Strong verbal and written communication abilities. 
  
  
• Accuracy and attention to detail. 
  
  
• Experience with CRM systems (e.g., Salesforce or equivalent). 
  
  
• Ability to manage multiple priorities and work under pressure. 
  
  
• Proficiency in Microsoft Office tools. 
  
  

• Understanding of IT or cybersecurity market. 
  
  
• Previous experience in sales support or customer service roles. 
  
  
• Business administration experience. 
  
  

• Reliable, well-organized, and proactive. 
  
  
• Strong interpersonal skills and ability to collaborate across teams. 
  
  
• Professional and confident in stakeholder interactions. 
  
  
• Adaptable and resilient in a fast-paced environment. 
  
  
• Committed to continuous improvement and process efficiency. 

• Focusing on Clients and Customers.  
  
  
• Working as One NCC. 
  
  
• Always Learning. 
  
  
• Being Inclusive and Respectful.  
  
  
• Delivering Brilliantly. 

Job Benefits

• Transportation and rice allowances 
  
  
• Night differential, overtime pay and holiday pay 
  
  
• 13thmonth pay and performancebased bonus plan 
  
  
• Day1 HMO healthcare coverage for you and dependents 
  
  
• Outpatient medicine reimbursement 
  
  
• Group life insurance, accidental death & disability cover 
  
  
• Employee Assistance Program (EAP) with 24/7 confidential counselling 
  
  
• Generous vacation and sick leave, available from Day 1 
  
  
• Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet. 
  
  
• Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings