Sales Manager (m/w/d)

Responsibilities

• Set and execute operational plans aligned to revenue growth and retention targets in Germany.
• Lead and develop a team of account managers responsible for managing and expanding existing customer relationships.
• Drive cross-sell, upsell and expansion opportunities across the installed customer base.
• Guide the development of structured account plans with a strong focus on retention, growth and long-term customer value.
• Monitor pipeline, forecasts and key performance metrics to ensure target achievement.
• Support complex customer situations and lead key negotiations where required.
• Ensure high customer satisfaction and oversee the resolution of critical issues.
• Establish and continuously improve account management processes, tools and best practices.
• Track customer health indicators and proactively mitigate risks to retention and growth.
• Collaborate closely with Sales, Customer Success, Product and Delivery teams to drive strong customer outcomes.
• Communicate performance, risks and strategic priorities to senior leadership.

Skills, Knowledge & Expertise

• Strong experience in account management or strategic customer-facing roles.
• Experience leading teams responsible for managing complex customer portfolios.
• Proven ability to drive customer retention and expansion revenue.
• Solid understanding of account planning, pipeline management and forecasting.
• Ability to analyse commercial data and derive actionable improvements.
• Clear and confident communication skills with senior stakeholders and cross-functional teams.
• Experience coaching and developing experienced professionals.
• Confident use of CRM systems and sales tools.
• Experience working within ERP, SaaS or enterprise software environments.
• Exposure to industrial or manufacturing sector customers.
• Fluent German and English language skills.

What we offer