Senior sales Officer

JOB DESCRIPTION

JOB TITLE:

Senior Sales Officer

DEPARTMENT:

Sales & Marketing

REPORTS DIRECTLY TO:

Sales & Marketing Manager

JOB PURPOSE:

Omni Diagnostics Limited, a leading laboratory service provider specializing in accurate and comprehensive diagnostic solutions, seeks to employ an experienced and dedicated Senior Sales Officer to join our team to drive customer acquisition, achieve revenue growth targets, and build client relationships.

RESPONSIBILITIES:

Revenue Growth and Target Achievement:

• Consistently achieve revenue and volume targets.
• Acquire new clients to achieve sales targets.
• Actively seek opportunities to upsell and cross-sell to existing customers.
• Ensure timely collection of all receivables not exceeding the agreed credit time limit.

Customer Experience and Sales Operations:

• Establish and maintain productive, and professional relationships with key stakeholders in assigned customer accounts.
• Track customer feedback as part of the customer relationship management, feedback, and monitoring system.
• Utilize digital marketing platforms to increase awareness
• Management of key accounts.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.

Sales Strategy Development and Implementation:

• Develop and implement strategic sales plans that expand the company’s customer base and solidify its presence.
• Identify customer needs and provide insights for improving the product portfolio based on interactions and feedback from customers.
• Oversee sales activities for the designated products and services and guarantee the greatest level of client satisfaction.
• Create a short and long-term sales plan to achieve the agreed objectives.

Reporting and Team Management:

• Present sales, revenue, and expense reports and realistic forecasts to the management team for decision-making.
• Oversee the activities and performance of the sales team.
• Drive customer relations management.
• Participate in weekly meetings with the Managing Director.
• Consolidate and submit reports on all activities (weekly, monthly, quarterly, and annual).
• Measure and reports on sales performance and develop plans to improve relevant key performance indicators.
• Undertake any other duties and assignments as may be directed by the Managing Director.

INTERNAL RELATIONS:

• Maintains contacts with all management team members, departmental business heads  on matters relating to corporate and strategic goals as well as compliance management.

EXTERNAL RELATIONS:

• Maintains contacts with company’s corporate organizations, hospitals, laboratories, medical insurance companies, schools etc. and statutory organizations in line with business as may be required.

RESPONSIBILITY FOR ASSETS:

• Responsible for protection, conservation and efficient utilization of all ASSETS including laptops and cash assigned to the company.

COMPETENCIES:

EDUCATIONAL QUALIFICATION AND EXPERIENCE:

• Degree in Business Administration with a Marketing option from a reputable university.
• Minimum of Six (6) years of work experience in a related field.
• Must have been certified with a professional body such as CIM UK/ CIMG,

TECHNICAL COMPETENCIES:

• Knowledge of strategic sales planning.
• Ability to forecast sales results and analyze data.
• Ability to understand sales and marketing concepts and principles.
• Demonstration of excellent negotiation skills.
• Knowledge of sales software and sales analytics tools.
• Ability to prepare sales reports and power point presentations.

PERSONALITY COMPETENCIES:

• Ability to relate effectively with people at all levels.
• Good communication and presentation skills.
• Assertiveness – ability to articulate viewpoints and stick to them where necessary.
• Coping with pressure: - ability to cope with work, time, and people pressures.
• Attention to detail- be concerned with, or analyze detail without getting bogged down.

MANAGERIAL COMPETENCIES:

• Knowledge of the planning process.
• Ability to build a cohesive work team and motivate team members.
• Ability to undertake short, medium, and long-range planning and execute work plans.
• Knowledge of decision-making and problem-solving.
• Ability to plan and organize work.