Sales & Operations Assistant, Soho Home

<p><strong>The Role...</strong></p> <p></p> <p>The Sales &amp; Operations Assistant supports the day-to-day operations and administration of the wholesale and outlet sales channels. Working closely with the Senior Sales Executive and cross-functional teams, this role is responsible for ensuring smooth order management, accurate reporting and excellent customer service across all accounts.</p> <p><strong>Key Responsibilities..</strong></p> <ul> <li>Responsible for the full administration support of the Wholesale and Clearance channels.</li> <li>Own and master all internal order systems and be the go-to person for related operational requests.</li> <li>Fill in weekly stock request for the Merchandising Team and own the assigned Stock Code status and movements</li> <li>Produce commercial invoices and paperwork needed to dispatch POs ( in partnership with the logistic team and UK / US warehouse teams )</li> <li>Join the daily Wholesale Wip to track the POs journey from warehouse through to customer delivery, ensuring timely and accurate fulfilment.</li> <li>Flag any logistic / operational risk to the weekly net sales target and escalate when appropriate.</li> <li>Own weekly stock reports for both full price and clearance and be ready to always provide stock availability</li> <li>Work closely with Operations and Logistics to organise the fulfilment of clearance POs and Containers</li> <li>Prepare and issue customer invoices and credits while ensuring all customer portals are maintained and updated.</li> <li>Provide timely and professional customer service, responding to related accounts queries and resolving issues efficiently.</li> <li>Build positive working relationships with customer counterparts and internal stakeholders.</li> <li>Own the product upload on marketplace platforms.</li> <li>Support the coordination and execution of sample sales and off-price B2C activities.</li> <li>Maintain accurate sales records, documentation and reporting across all systems.</li> </ul> <p><strong>Skills &amp; Experience</strong></p> <ul> <li>Previous experience in wholesale, sales support or customer operations, ideally within fashion, beauty or lifestyle.</li> <li>Highly organised with strong attention to detail and the ability to manage multiple priorities.</li> <li>Strong communication and interpersonal skills.</li> <li>Excellent administrative and coordination capabilities.</li> <li>Proactive and solutions-oriented mindset.</li> <li>Strong Excel and reporting skills.</li> <li>Ability to work collaboratively across multiple departments in a fast-paced environment.</li> <li>Customer-focused with a professional and positive approach</li> </ul> <div> <p><strong>Benefits…</strong></p> <p>Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.</p> <ul> <li>Soho Friends Membership</li> <li>50% off Food &amp; Drink, 7 days a week</li> <li>Staff Room Rates</li> <li>Private Health and Dental Care</li> <li>Weekly Pay</li> <li>Life Assurance</li> <li>Up to 50% Staff Discount on Cowshed &amp; Soho Home</li> <li>In Office Dog Policy on Fridays</li> <li>Season Ticket Loan</li> <li>Christmas Office Closure</li> <li>In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.</li> <li>Free Counselling Sessions</li> <li>Cookhouse &amp; House Tonic: Our Cookhouse &amp; House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.</li> <li>Continuous training to develop yourself personally and professionally</li> <li>Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more</li> <li>Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.</li> </ul> </div> <div class="careers_buttons__EfIV_"> <div class="blog-share_blogShare__NTT_D blog-share_displayup__3wMFO "> <div class="blog-share_trigger__lpkgG">&nbsp;</div> </div> </div> <p>&nbsp;</p> <p>&nbsp;</p>