Sales Operations Specialist

<div class="content-intro"><p><strong>Network Optix</strong> (Nx) is a global powerhouse in video software development, driven by a mission to empower the creation of intelligent video-based solutions and products capable of converting video into actionable data. Over a decade in the making, the Network Optix Enterprise Video Operating System helps innovative organizations rapidly and affordably build world-class, custom-tailored, enterprise-scale video products and solutions.</p> <p>Nx is headquartered in Walnut Creek, California, with additional locations in Burbank, California, Portland, Oregon, Belgrade, Serbia; Hague, Netherland; Taipei, Taiwan, and regional teams distributed across the globe. Recognized on the Inc. 5000 Fastest Growing Companies list for 9 years running, we are committed to expanding our teams cross-functionally and globally.</p> <p>Network Optix aims to power the world’s most intelligent video solutions, with the ultimate goal of carving a path toward revolutionizing the landscape of video technology and transforming how we perceive the world around us.</p></div><p>The Sales Operations Specialist supports day-to-day billing, customer onboarding, and sales systems administration at Network Optix. Working across Sales, Finance, Accounting, and Legal, the Specialist executes established workflows for invoicing, accounts receivable, customer activation, renewals, and account adjustments, while maintaining accurate records across core business systems and escalating discrepancies or at-risk items to senior team members.</p> <p data-renderer-start-pos="2085"><strong data-renderer-mark="true">What you’ll be doing</strong></p> <p data-renderer-start-pos="858" data-local-id="4799f87aaf22"><strong data-renderer-mark="true">Billing &amp; Revenue Operations</strong></p> <ul class="ak-ul" data-local-id="7aee6ef5-6558-4519-a050-9c9a4925d6dc" data-indent-level="1"> <li> <p data-renderer-start-pos="890" data-local-id="d0c43e7e9171">Generate, review, and distribute customer invoices accurately and on schedule, ensuring all billing details (quantities, pricing, terms) are correct before sending.</p> </li> <li> <p data-renderer-start-pos="1058" data-local-id="4f32e88a9d8c">Monitor accounts receivable and follow up on outstanding invoices using established templates and processes, escalating payment disputes or aging issues to senior team members for resolution.</p> </li> <li> <p data-renderer-start-pos="1253" data-local-id="62947bedb5d7">Collaborate with the Accounting team on credits and customer account adjustments, ensuring proper documentation and approvals are in place.</p> </li> <li> <p data-renderer-start-pos="1396" data-local-id="3af301cac4f4">Maintain accurate product pricing data in billing systems, flagging discrepancies between sales, finance, and billing records to the appropriate stakeholders.</p> </li> <li> <p data-renderer-start-pos="1558" data-local-id="74e52b6ca018">Assisting with billing-related close tasks and reconciling and distribution of reporting.</p> </li> <li> <p data-renderer-start-pos="1651" data-local-id="41fd1db4d891">Gather and organize customer documentation to support credit evaluations, preparing files for review and approval by Finance.</p> </li> </ul> <p data-renderer-start-pos="1780" data-local-id="1429f8bd7fcb"><strong data-renderer-mark="true">Customer Onboarding &amp; Contract Management</strong></p> <ul class="ak-ul" data-local-id="9c36be67-0b2a-4408-9567-fc2cf044ff8c" data-indent-level="1"> <li> <p data-renderer-start-pos="1825" data-local-id="a833fda862e5">Execute the onboarding intake and activation process for new customers and partners using established workflows</p> </li> <li> <p data-renderer-start-pos="1940" data-local-id="3b2252ebf09c">Coordinate handoffs between Sales, Finance, Legal, and other stakeholders&nbsp;</p> </li> <li> <p data-renderer-start-pos="2018" data-local-id="21572c54a365">Track upcoming customer renewals and provide administrative support during the renewal process, flagging at-risk or overdue renewals to the appropriate owner.</p> </li> <li> <p data-renderer-start-pos="2180" data-local-id="db1c75d95e97">Maintain organized records of executed contracts, onboarding checklists, and approvals to support internal policy compliance and audit readiness.</p> </li> </ul> <p data-renderer-start-pos="2329" data-local-id="7aeda5efeb0d"><strong data-renderer-mark="true">System Administration &amp; Sales Operations Support</strong></p> <ul class="ak-ul" data-local-id="5e430cce-8582-4d0b-8871-e94dbc94c445" data-indent-level="1"> <li> <p data-renderer-start-pos="2381" data-local-id="47bdfba2be11">Handle general customer communication for account updates and documentation collection</p> </li> <li> <p data-renderer-start-pos="2471" data-local-id="6b78f19f68a3">Serve as a day-to-day operator for core business systems</p> </li> <li> <p data-renderer-start-pos="2531" data-local-id="446aef1501c3">Maintain customer records, deal pipelines, and system data hygiene by performing regular cleanups, deduplication, and standardization following established guidelines.</p> </li> <li> <p data-renderer-start-pos="2702" data-local-id="8f99a69f0d2b">Follow documented processes and standard operating procedures, surfacing inefficiencies or improvement ideas to senior team members.</p> </li> </ul> <p data-renderer-start-pos="2109">&nbsp;</p> <p data-renderer-start-pos="2124"><strong data-renderer-mark="true">What we’re looking for</strong></p> <p class="font-claude-response-body break-words whitespace-normal"><strong>Experience</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">3–5+ years of experience in Sales Operations, Revenue Operations, Finance Operations, or a similar role. Experience with SaaS or subscription-based businesses preferred.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience supporting billing, invoicing, and customer lifecycle processes.</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>Technical skills</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Comfortable working across multiple systems simultaneously (CRM, billing platforms, financial tools).</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Proficiency with spreadsheets and data management tools.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Ability to learn and navigate new software quickly; experience maintaining data accuracy across platforms.</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>Knowledge</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Strong working knowledge of CRM and financial systems (HubSpot and QuickBooks/NetSuite/PandaDocs experience strongly preferred).</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>Will be a plus</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">VMS industry knowledge.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Familiarity with workflow automation or document management tools.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience with contract lifecycle management systems.</li> </ul> <p data-renderer-start-pos="2888" data-local-id="3d97fc2a-f674-4c72-83a5-3ba9e756687e">&nbsp;</p> <p data-renderer-start-pos="2165"><strong data-renderer-mark="true">What we offer</strong></p> <ul> <li>Competitive compensation &nbsp;</li> <li>Paid time off&nbsp;</li> <li>Flexible working hours</li> <li>Employer-sponsored health coverage</li> <li>Working with top industry experts in our international team</li> </ul> <p><strong>Hybrid or Remote</strong></p> <p>The position is ideally a hybrid role. We will also consider remote candidates based in PST time zone.&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="title">Base pay range</div><div class="pay-range"><span>$90,000</span><span class="divider">&mdash;</span><span>$130,000 USD</span></div></div></div><div class="content-conclusion"><p>Network Optix is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the diversity of our workforce, which includes people of all cultural, national, racial, gender identities, and those who have served in the military. We strive for an environment where creativity and collaborative growth thrive. If you have a disability or special need that requires accommodation, please let us know.&nbsp;</p> <p>By clicking "Apply", I acknowledge that I have read the Network Optix <a href="https://www.networkoptix.com/privacy-policy" target="_blank">Privacy Policy</a>&nbsp;and <a href="https://www.networkoptix.com/ccpa-disclosure-notice" target="_blank">CCPA disclosure notice</a> and&nbsp;hereby consent to the collection, processing, use, and storage of my personal information as described therein.</p></div>