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Sales Operations Support Specialist (Bilingual English Japanese)
Vectorworks
Tokyo-JapanOn-site1mo ago
- Employment
- Full-time
About the role
- Recommend and help implement process improvements related to Japan sales workflows, systems, and documentation.
- Act as an operational liaison between Japan Sales Operations, Japan Sales, and US Sales Operations teams to ensure alignment on processes and priorities.
- Build and maintain strong relationships with colleagues in Japan and the US to support smooth collaboration in a multicultural environment.
- Collaborate with Accounting and other departments on billing, invoicing, and order related accounting tasks for Japan customers.
- Coordinate communication for cross-border projects and initiatives impacting the Japan market, escalating issues and sharing updates with relevant stakeholders.
- Document project activities, milestones, and change requests related to Japan sales initiatives in project management or CRM systems.
- Build and deploy emails and campaigns in the marketing automation system.
- Assist with gathering stakeholder feedback and supporting project plans to ensure timely implementation of key initiatives in the Japan market.
- Other activities to support our global sales capabilities.
- Bachelor’s Degree in Business, Marketing, or a related field preferred.
- 2–3 years of related work experience in Sales Support, Business Operations, Project Coordination, or a similar role.
- Experience working in a global or multicultural organization preferred.
- Fluent in Japanese and English, with excellent written and verbal communication skills in both languages. (Japanese/English bilingual fluency is a permitted bona fide occupational requirement for this cross-border liaison role. No nationality-based, ethnicity-based, gender-based, or age-based restrictions apply to this posting.)
- Strong organizational skills with high attention to detail and the ability to manage multiple tasks and deadlines.
- Experience with Salesforce, Marketo, or similar CRM platforms for data entry, reporting, and basic administration
- Proficiency with Microsoft Word and Excel. Working knowledge of PowerPoint is preferred.
- Working knowledge of collaboration tools such as Slack and email platforms (e.g., Outlook).
- Ability to interact effectively with people from different cultures and build sustainable relationships of trust through open, interactive communication
- Ability to work independently and as part of a team, with a proactive, problem-solving mindset
- Excellent research, writing, and organization skills
- Motivated, well organized, detail-oriented, and flexible in adapting to changing priorities.
- Experience supporting sales order processes and customer lifecycle workflows, ideally for Japan or other APAC markets
- Experience with translation/localization workflows and tools such as Crowdin
- Experience participating in or supporting project management activities, including documentation and status tracking
- Experience using Marketo Engage to build campaigns, emails, and reporting
- Experience using Wrike or other project management tools to track tasks, milestones, and cross-functional work
- Annual Salary Range: ¥6,500,000 – ¥7,500,000 (gross, based on experience and qualifications)
- Wage Calculation: Method Monthly fixed salary
- Payment Method: Bank transfer to the employee's designated financial institution account, paid in full and directly to the worker
- Bonuses: Annual performance bonus average is 4.2% of base salary, calculated based on company revenues
- Company Name: Vectorworks Japan Co., Ltd.
- Company Address: 7F Acropolis Tokyo, 6-29 Shin-Ogawacho, Shinjuku-ku, Tokyo 162-0814, Japan
- Telephone Number: 03-6719-7459
- Employment Type: Indefinite-term (permanent) employment contract
- Work Location: 7F Acropolis Tokyo, 6-29 Shin-Ogawacho, Shinjuku-ku, Tokyo 162-0814, Japan
- Scope of Future Work: Location Changes Work location may change to any company office within Japan or internationally based on business needs
- Scope of Future: Job Duty Changes Job duties may be expanded or changed to any role within the Sales Operations or related functions based on business needs
- Probationary Period: 3-month probationary period from date of hire; working conditions during probation are the same as indicated in this posting unless otherwise stated
- Prescribed Working Hours: 8 hours per day / 40 hours per week
- Start / End Times: 9:00 AM – 6:00 PM
- Break Time: 60 minutes
- Shift Changes: No shift rotation
- Overtime: Overtime may be required based on business needs. Compensated at statutory premium rates: 25% for standard overtime; 50% for hours exceeding 60/month; 25% additional for night work (10 PM–5 AM); 35% for statutory days off
- Overtime Annual Cap: Maximum 360 hours/year standard; up to 720 hours/year under special circumstances
- Scheduled Days Off: Saturdays, Sundays, and Japanese national public holidays
- Leave: Annual paid leave, maternity/paternity leave, childcare/family care leave, sick leave, and special leave as applicable by law and company policy (see Leave section below)
- Annual Paid Leave: 10 days granted after 6 months of continuous employment; increases with tenure to a maximum of 20 days at 6.5+ years (Article 39, Labor Standards Act)[^5]
- Mandatory 5-Day Usage: Employer is legally obligated to ensure at least 5 paid leave days are taken per year[^4]
- Maternity Leave: 6 weeks pre-birth / 8 weeks post-birth statutory leave; dismissal during or within 30 days after this period is prohibited
- Childcare / Family Care Leave: Available per the Childcare and Family Care Leave Act; dismissal for exercising this right is prohibited
- Work-Injury: Leave Medical treatment leave covered under Industrial Accident Compensation Insurance; dismissal during leave is prohibited
- Health Insurance (健康保険): Enrolled from date of hire
- Employees' Pension Insurance (厚生年金保険): Enrolled from date of hire
- Employment Insurance (雇用保険): Enrolled from date of hire
- Industrial Accident Compensation Insurance (労災保険): Enrolled from date of hire; applies to all workers regardless of nationality
- Nursing Care Insurance (介護保険): Applies from age 40; enrolled automatically
Perks & benefits
- Medical Insurance
- Paid Time Off
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