Sales Solution Specialist

<h2><strong>About the Role</strong></h2> <p>We are seeking a <strong>Solution Specialist</strong> for a hybrid role at the intersection of Sales, Onboarding, and Customer Success, in a role that is critical to ensuring customers realize value in the first 90 days - the most important period in their lifecycle. The Solution Specialist will own both new customer acquisition and the early customer experience, ensuring customers adopt our solutions, receive world-class onboarding, and are set up for long-term success.</p> <h2><strong>Key Responsibilities</strong></h2> <ul> <li><strong>Customer Acquisition &amp; Growth</strong><strong><br><br></strong></li> <ul> <li>Drive net-new customer acquisition, with a focus on SMB and marketing-generated leads.</li> <li>Conduct consultative sales conversations to uncover needs, demonstrate value, and close deals.<br><br></li> </ul> <li><strong>Onboarding &amp; Implementation (First 90 Days)</strong><strong><br><br></strong></li> <ul> <li>Own the full onboarding journey for new accounts, with an initial focus on AI solutions and expansion to all products over time.</li> <li>Deliver onboarding calls, training, and account setup in collaboration with internal Builder resources.</li> <li>Ensure smooth activation and that usage milestones are met in the first 90 days.<br><br></li> </ul> <li><strong>Customer Retention &amp; Expansion (Early Lifecycle)</strong><strong><br><br></strong></li> <ul> <li>Proactively manage customer relationships during the early stage, resolving issues and driving adoption.</li> <li>Identify opportunities for expansion (e.g., Integrations, Instant Responders, Live Receptionist, etc) during onboarding and early lifecycle.</li> <li>Serve as a support contact for non-managed accounts beyond 90 days.<br><br></li> </ul> <li><strong>Collaboration &amp; Handoff</strong><strong><br><br></strong></li> <ul> <li>Partner with Customer Success Managers and Key Account Managers to transition managed accounts after 90 days.</li> <li>Collaborate with Marketing teams to refine inbound and overall lead processes.</li> <li>Provide structured feedback to Product and Engineering teams to accelerate roadmap delivery.</li> </ul> </ul> <h2><strong>What Success Looks Like</strong></h2> <ul> <li>Customers are fully activated and realizing value within 90 days.</li> <li>Retention and expansion goals in the early customer lifecycle are consistently achieved.</li> <li>Net-new acquisition targets are met, with a strong emphasis on inbound and partnership channels.</li> <li>Reduced clawbacks and churn due to smooth handoffs and strong early adoption.</li> </ul> <h2><strong>Qualifications</strong></h2> <ul> <li>2-4 years of experience in Sales or Customer Success (SaaS or tech preferred).</li> <li>Proven ability to manage both customer acquisition and early-stage onboarding/implementation.</li> <li>Strong consultative skills with the ability to uncover customer needs and align solutions.</li> <li>Excellent communication and relationship management skills.</li> <li>Comfortable working cross-functionally with Marketing, Product, and Engineering.</li> <li>High energy, proactive, and adaptable in a fast-paced environment.</li> <li>Local to Austin for hybrid role working in-office three days a week.</li> </ul> <h2><strong>Why Join Us</strong></h2> <ul> <li>Be part of a redefined Sales and Customer Experience model where your success is directly tied to customer outcomes.</li> <li>Help shape how we onboard and support customers in their most critical first 90 days.</li> <li>Opportunity to work closely with Product, Engineering, and Marketing teams, driving innovation and growth.</li> <li>Join a high-growth company on track to provide SMBs with a Communications and Back-Office solution, simplifying their lives at every opportunity</li> </ul>