Sales Support

<p>&nbsp;</p> <p><span style="text-decoration: underline;"><strong>POSITION OVERVIEW</strong></span></p> <p>Starting wage is based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. The Jarrell Company a Construction Resources company offers additional competitive and non-financial benefits.</p> <p>The Sales Support role ensures that all customer needs are promptly addressed in a courteous and professional manner. Will assist staff with all aspects of the ordering process including order entry, order placement, order fulfillment, product information and scheduling. Acts as a liaison between production, customers and/or sales personnel to provide availability and scheduling information. The Sales Support Specialist role is pivotal in ensuring a smooth and efficient sales process, contributing to customer satisfaction and overall business success in the glass and mirror industry.</p> <p>&nbsp;</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Work construction management software tools</li> <li>Process change orders</li> <li>Manage open orders</li> <li>Share any service or installation notes with customers</li> <li>Enter and schedule new orders</li> <li>Collect payments</li> <li>Create picture books</li> <li>Provide customers with order status and monitor any delays</li> <li>Handle warranty tickets by scheduling service and ordering parts</li> <li>Answer incoming calls or emails; timely &amp; professionally</li> <li>Perform other duties as requested</li> </ul> <p>&nbsp;</p> <p><strong>Basic Qualifications:</strong></p> <ul> <li>High School Diploma or GED required</li> <li>Strong organizational skills and effective team player</li> <li>Ability to be detail-oriented and multi-task, work within specified timeframes</li> <li>Strong verbal and written communication skills are required, Bi-lingual English/Spanish is a plus</li> <li>Previous Customer Service work experience is required; previous work experience in our industry is preferred</li> <li>Proficient with Microsoft Office; Outlook, Excel and Word</li> </ul> <p><strong><u>&nbsp;</u></strong></p> <p><strong><u>WORK LOCATION</u></strong></p> <p>This position works in a showroom, an office or can be partially remote if agreed upon during hiring.</p> <p>Additional details will be provided during the interview process.</p> <p>&nbsp;</p>