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- Employment
- Full-time
- Seniority
- Senior
About the role
What you will be doing:
- Answer calls and email requests from internal sales groups and external channel partners.
- Assist in creating quotes, fulfill orders, and follow up.
- Create and submit quotes for Intermedia Cloud Voice product lines.
- Review orders online and confirm with channel partner prior to order entry.
- Initiate follow up on VOIP testing and procedures prior to installation.
What you will bring to the role:
- College degree preferred.
- Minimum 3 years in customer support, project management, and/or sales roles.
- Previous experience as a coordinator, customer success, project management, or sales support
- Experience working within an inbound call queue
- Tech savvy, preferably with telecom or SaaS industry experience.
- Ability to quickly understand Intermedia SIP Trunking, Hosted PBX products and all enhanced features
- Experience and/or familiarity with Salesforce.com or other CRM tools
- Well organized with the ability to multi-task
- Detail oriented
- Self-starter; requiring little direct supervision
- Excellent written and oral communications skills
- Ability to successfully interact and build trust with the channel partners and customers
- Must be a team player
Diversity, Inclusion, and Equal Opportunity
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