Salesforce Administrative Specialist - Freelance, Remote

The Impact you’ll make

• Handle escalated help desk tickets requiring Salesforce Administrator access
• Monitor and analyze system trends to identify recurring issues
• Perform data loads and bulk updates to maintain system efficiency
• Manage support tickets with vendors

• Configure new hire, team, and regional setups within Salesforce
• Manage integrations with associated systems (Gmail/Dialpad/Sense/TR)
• Provide system access and permissions management
• Support user training and adoption

• Create and maintain documentation for flows and workflows
• Interpret and optimize existing flows
• Conduct User Acceptance Testing for new rollouts
• Develop and implement best practices

• Ensure seamless integration between Salesforce and healthcare-specific platforms
• Perform proxy login testing
• Maintain data security and HIPAA compliance
• Monitor system performance and reliability

Skills, Knowledge and Expertise

• Active Salesforce Administrator Certification
• Minimum 2 years of Salesforce administration experience
• Experience with data loader operations and bulk updates
• Proven track record in technical support or help desk environments
• Knowledge of system integrations and API management
• WFH Set-Up:
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  • Internet speed of at least 40MBPS
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet connection
  • Quiet, dedicated workspace at home

• Salesforce configuration and customization
• Flow builder and process automation
• Data management and analysis
• Technical documentation
• Integration management

• You thrive in a fast-paced healthcare technology environment
• You're passionate about creating efficient systems and processes
• You enjoy solving complex technical problems
• You're committed to maintaining data security and integrity
• You're eager to contribute to a growing healthcare organization
• You're detail-oriented and take pride in your work quality

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

• Monday to Friday, 8 AM to 5 PM PST (Pacific Standard Time)
• Occasional weekend availability for urgent matters
• 40 hours per week

• $8 per hour
• No benefits package included

Benefits