Senior Salesforce Administrator

About the role

• Act as the senior subject-matter expert for Salesforce administration across Group central functions.
• Configure and optimise Salesforce solutions, including objects, flows, validation rules, page layouts, record types, and dashboards.
• Manage Salesforce security, including roles, profiles, permission sets, and data access controls.
• Support and maintain integrations between Salesforce and enterprise platforms such as Anaplan and other third-party systems.
• Troubleshoot and resolve complex Salesforce issues, providing expert support and guidance to users.
• Build strong relationships with stakeholders across Finance, Risk, Audit, Compliance, and Operations to understand business needs and drive improvements.
• Partner with the Salesforce Product Owner to shape requirements, prioritise enhancements, and refine the product backlog.
• Facilitate requirements workshops and translate business needs into clear user stories, functional specifications, and process improvements.
• Own the end-to-end Salesforce release management process, including sandbox strategy, deployments, and change control governance.
• Coordinate releases across development, testing, and production environments, ensuring minimal business disruption.
• Develop and execute testing activities, including functional, regression, and integration testing, ensuring solutions meet quality standards.
• Champion Salesforce best practice, data quality, governance standards, and continuous improvement across the organisation.

About you

• Strong Salesforce Administration experience within a complex or enterprise environment.
• Expertise in Salesforce declarative configuration, including Flows, reporting, dashboards, page layouts, validation rules, and data management.
• Strong stakeholder management skills, with the ability to engage senior business stakeholders and translate requirements into effective solutions.
• Business analysis experience, including requirements gathering, workshop facilitation, process mapping, and user story creation.
• Solid understanding of the Software Development Lifecycle (SDLC), including requirements, design, testing, release, and change management.
• Experience managing Salesforce releases, including sandbox strategy, deployment coordination, and change control processes.
• Strong problem-solving and troubleshooting skills in complex, multi-stakeholder environments.
• Experience producing high-quality functional and technical documentation, including specifications, process maps, test plans, and release documentation.
• Experience supporting testing activities, including functional, regression, integration, and user acceptance testing.
• Salesforce Administrator certification (ADM-201) or equivalent practical expertise; additional Salesforce certifications are advantageous.
• Excellent communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
• Proactive, adaptable, and committed to continuous improvement, with the ability to manage multiple priorities independently.