Salesforce Administrator

Key Responsibilities

• Organise and conduct onboarding and training sessions for new users to ensure quick and efficient adoption.
•  Follow up on user-led administrative tasks to maintain system compliance and efficiency.
•  Maintain a library of user reports and dashboards, offering insights and error reporting for process improvements.
•  Perform basic Salesforce configurations, including creating and updating fields, page layouts, workflows, reports, and dashboards.
•  Troubleshoot and resolve technical issues reported by users, ensuring minimal disruption.
•  Assist in testing, implementing, and documenting new Salesforce features, updates, and releases.
•  Manage data imports, exports, and cleansing to ensure data accuracy and integrity.

•  Schedule and conduct regular training sessions to reinforce best practices, ensure compliance, and introduce new system features.
•  Offer ongoing guidance to users navigating unfamiliar processes, ensuring smooth adoption.
•  Support users via a shared inbox, promptly addressing user enquiries and troubleshooting requests.

•  Track, manage, and prioritise the Salesforce development pipeline, ensuring transparency and efficiency.
•  Keep stakeholders informed about development progress, objectives, and upcoming system improvements.
•  Analyse user feedback, identify recurring challenges, and recommend enhancements to improve the user experience.

Skills, Knowledge and Expertise

• A keen interest in systems, data management, and basic coding, with a willingness to develop technical expertise.
•  Experience with analytical tools, Microsoft Excel, Power BI, and PowerPoint, with the ability to analyse data effectively.
•  Strong time management with the ability to prioritise tasks efficiently, manage workloads independently, and meet deadlines in a fast-paced environment.
•  Excellent written and verbal skills with the ability to document processes, create reports, and communicate effectively across teams.
•  Detail-oriented and highly organized, strong accuracy in data, systems and process management.
•  Proactive problem-solving, a logical mindset with the initiative to research solutions independently before escalating issues.
•  Collaborative and supportive team player, personable, approachable, and proactive in helping colleagues navigate system processes.
•  Fast learner with growth mindset, the ability to adapt quickly to new processes, with a desire to continuously develop skills in system administration.

•  Experience in internal training and user support: Previous experience conducting training sessions, creating user guides, or providing technical support to colleagues.
•  Hands-on experience with databases and/or systems: Familiarity with managing, maintaining, or optimising databases, CRM systems, or operational processes.
• Advanced excel skills: Proficiency with Excel formulas and functions, including data filters, sorting, pivot tables, SUMIF/SUMIFS, COUNTIF/COUNTIFS, and XLOOKUP, to analyse and manipulate data effectively.

What we offer

• Private Medical Insurance
• Dental Insurance
• Parental Support
• Salary-Exchange Pension
• Employee Assistance Programme (EAP)
• Local Oxford Discounts
• Cycle-to-work Scheme
• Flu Jabs