Salesforce Administrator - Freelance, Remote

The Impact you’ll make

• Own and resolve technical support escalations requiring a Salesforce Administrator license
• Triage, troubleshoot, and close Tier 2 tickets; perform proxy logins as needed
• Monitor trends, identify recurring issues, and recommend preventive fixes

• Execute data loads and bulk updates using Data Loader and related tools
• Maintain data integrity through validation, deduplication, and audit checks
• Manage roles, profiles, permission sets, page layouts, and record types

• Set up new hires, new teams, and new regions in Salesforce
• Provision and coordinate access in associated systems (Gmail, Dialpad, Sense, TR)
• Maintain access controls and deprovisioning in line with security best practices

• Interpret, troubleshoot, and support Salesforce Flows and workflows
• Create and maintain clear documentation for flows/workflows and admin processes
• Assist teammates with flow logic and improvements; contribute to knowledge base articles

• Perform User Acceptance Testing prior to large project rollouts, documenting results
• Conduct proxy testing to validate end-to-end business processes
• Manage and follow through on support tickets with vendors to resolution

Skills, Knowledge and Expertise

• Current Salesforce Administrator certification
• 2+ years of hands-on Salesforce Administration, including Tier 2 support
• Proven experience with Data Loader and bulk data operations
• Demonstrated proficiency with Salesforce Flows and workflow/process automation
• Experience with user provisioning and coordinating access across integrated tools (e.g., Gmail, Dialpad, Sense, TR)
• WFH Set-Up:
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  • Internet speed of at least 40MBPS
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet connection
  • Quiet, dedicated workspace at home

• Technical: Salesforce core admin (roles, profiles, permission sets, page layouts, record types), Flows, validation rules, data model fundamentals, sandbox/use of proxy logins, help desk tools, and vendor ticket coordination
• Operational: Data hygiene, documentation, UAT planning and execution, and trend analysis to drive prevention
• Soft skills: Analytical problem-solving, clear communication, customer empathy, ownership mindset, attention to detail, and collaborative teamwork

• You thrive in a fast-paced, service-oriented environment and take pride in resolving complex issues for internal users
• You balance speed with precision, protecting data quality while delivering timely solutions
• You enjoy partnering with cross-functional teams, translating business needs into scalable Salesforce solutions
• You are proactive, process-improvement minded, and comfortable working a consistent Pacific Time schedule

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

• 40 hours per week
• Monday - Friday: 8:00 am - 5:00 pm (Pacific Standard Time)

• $8 per hour
• No benefits package included

Benefits