Salesforce Administrator (Service Cloud) - LATAM

<div class="content-intro"><h3><strong>About Engine<br></strong></h3> <p>At Engine, we’re transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented — we’re here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. That’s why we’re building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place.</p> <p>To make this vision real, we’re looking for exceptional, mission-driven people to help redefine how businesses manage and experience travel.</p> <p>More than 30,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, we pair exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience.</p> <p>Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built In’s Best Places to Work.</p></div><h2><strong>Mission</strong></h2> <p>As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of:</p> <ul> <li>Craft and execute innovative strategies to streamline and automate customer support workflows, reducing case backlog and improving resolution times, ensuring Engine delivers exceptional service.</li> <li>Collaborate with cross-functional teams including engineering, product, and customer support to implement and optimize Salesforce Service Cloud solutions that enhance the overall customer experience.</li> <li>Lead the design and management of complex screen flows and Omni-Channel configurations to increase operational efficiency, scalability, and responsiveness within the support organization.</li> <li>Provide exceptional support and actionable insights to internal teams, enabling data-driven decisions that elevate customer satisfaction and drive continuous improvement.</li> </ul> <h2><strong>What You’ll Bring to Engine</strong></h2> <p>We’re looking for someone who’s ready to make an impact and grow alongside us:</p> <ul> <li>Experience: 3+ years of hands-on experience as a Salesforce Administrator, with a strong focus on Service Cloud.</li> <li>Skills: You’re a problem-solver with expertise in case management, workload reduction, and building complex screen flows to streamline customer support processes. You thrive in fast-paced, innovative environments and have a proven track record of automating workflows to improve efficiency.</li> <li>Tech-Savvy: Bonus points if you’re fluent in Salesforce Omni-Channel, OmniStudio, and have experience with AWS Connect telephony integration. Familiarity with Agentforce is a plus.</li> <li>Mindset: You’re ready to roll up your sleeves, collaborate closely with cross-functional teams, and deliver results that reduce support case loads and enhance customer satisfaction.</li> </ul> <p><strong><em>This is a contractor position for candidates based within Latin America only.</em></strong></p> <p><em>Applications for this role will be accepted through 7/16/26 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.</em></p><div class="content-conclusion"><p><strong>The Engine Edge: Perks &amp; Compensation</strong><strong><br></strong>We believe in rewarding great work with great benefits:</p> <ul> <li><strong>Compensation:</strong> Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.</li> <li><strong>Benefits:</strong> Check out our full list at<a href="https://engine.com/culture"> </a><a href="http://engine.com/culture">engine.com/culture</a>.</li> <li><strong>Environments for Success: </strong>Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.</li> </ul> <p><em>Perks and benefits may vary based on employment type, location, and more.</em></p> <p><strong>Ready to Build the Future of Work Travel?</strong><strong><br></strong>Join us on our mission to transform how work travel works—for businesses, for travelers, and for the industry. Apply now and let’s make travel simpler, smarter, and more enjoyable—together.</p></div>