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Salesforce Administrator (Service Cloud Voice) - Philippines
Thunder
WorldwideRemote2mo ago
- Employment
- Full-time
About the role
- Work with clients to understand and analyze their business process
- Collaborate with members to define and document requirements
- Work on and resolve medium to high priority cases within the specified SLAs
- Handle complex administrative functions such as, but not limited to, creating visual flows, implementing data model, data migration etc.
- Provide end user support, working on configuration changes, bug fixes, and minor enhancements
- Be the immediate point of escalation for Associate Consultants, Administrators, and Consultants
- Be a subject matter expert (SME) regarding Salesforce’s capabilities and functionalities
- Act as a mentor and a functional resource to other team members.
- Preferably with Salesforce consulting experience in Service Cloud Voice
- At least 1 year of Salesforce consulting experience in Service Cloud
- At least 2 years of Business Analyst or equivalent experience related to tasks in Salesforce
- Salesforce Certifications desired, but not required.
- Great work ethic (we talk about our Core Value - Grit a lot!)
- Detail-oriented with the ability to work independently and in a team environment
- Creative mindset, with critical thinking for problem-solving
- Must be adept to work in a fast-paced environment
- Effective communication skills (i.e. able to translate technical requirements into business language)
- Can work efficiently and productively by using time wisely
- A Culture of Builders – We’re a global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in.
- Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.
- Generous Health Benefits – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
- Ownership & Impact – Every employee plays a part in what we’re building (including our CEO/Founder and bosses). Come make your mark!
- Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
- Celebrating You - Enjoy competitive vacation days, wellness leave, and a 13th-month pay—plus performance bonuses and anniversary rewards to celebrate your impact! And because family matters, we provide maternity and paternity leave to support your journey.
- Work from anywhere (well, almost 😉) - Enjoy the freedom of Permanent Work From Home (WFH), and an annual WFH Stipend - because the best work happens where you’re happiest.
- People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive professionally and personally.
- Work Smart, Play Hard - We love to mix work with play – whether it's a casual get-together, a fun virtual activity, or a company celebration, it’s all about connecting and having a good time together.
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